Microsoft 365 Engineer – Administrator

American Red Cross

. Administer, maintain, and support Microsoft 365 services, including Outlook, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration technologies .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $81,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates technical expertise in Microsoft 365 administration, including Outlook, Exchange Online, SharePoint Online, and OneDrive, while effectively managing incidents and automating processes using PowerShell and Microsoft Graph. Strong problem-solving and communication skills are essential for collaborating with IT teams and supporting users.

Highest-signal resume keywords

Microsoft 365 AdministrationPowerShell ScriptingIncident ManagementTechnical SupportITIL Framework

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365 ServicesPowerShellPythonBashServiceNowJira Service ManagementMicrosoft GraphAutomation SolutionsRoot Cause AnalysisUser Identity Management

Soft Skills

Problem-SolvingEffective CommunicationTeam CollaborationTask PrioritizationUser Education

Tools & Technologies

Microsoft TeamsExchange OnlineSharePoint OnlineOneDriveService Management Platform

Industry Keywords

IT Infrastructure LibraryService RequestsTechnical DocumentationSecurity CompliancePerformance Monitoring

Tech Stack

Tools & technologies

ITSMPythonServiceNow

About the role

Key responsibilities & impact

Administer, maintain, and support Microsoft 365 services, including Outlook, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration technologies
Troubleshoot, diagnose, and resolve technical issues for end users while meeting established SLAs
Manage, track, and document incidents, service requests, and problem records through the Service Management platform
Participate in an on-call rotation for after-hours support of critical and high-priority incidents
Develop and maintain PowerShell scripts and automation solutions for Microsoft 365 administration, reporting, and operational workflows
Utilize Microsoft Graph and related APIs to automate processes and integrate services
Investigate recurring issues, perform root cause analysis, and implement corrective actions
Monitor service health, system performance, security alerts, and usage trends
Generate reports and dashboards using PowerShell and Microsoft 365 reporting tools
Analyze monitoring and utilization data to optimize performance, resource allocation, user experience, availability, and cost effectiveness
Implement automation and process improvements
Manage user identities, roles, permissions, and access controls in Microsoft Entra ID and Microsoft 365 workloads
Support security and compliance initiatives
Create and maintain technical documentation, architecture diagrams, operational procedures, user guides, FAQs, and training materials
Educate and support users on Microsoft 365 tools and best practices
Collaborate with IT teams, vendors, and business stakeholders on projects, system enhancements, and operational needs
Stay current with Microsoft 365 roadmap updates, emerging technologies, industry best practices, and security standards

Requirements

What you’ll need

Bachelor's degree required or equivalent combination of education and related experience required
Minimum 4 years of related experience or equivalent combination of education and related experience required
Ability to work East Coast hours
Strong problem-solving skills
Technical expertise in the Microsoft 365 environment
Effective verbal and written communication skills
Ability to apply technical expertise to resolve problems
Ability to effectively prioritize and execute tasks efficiently
Ability to work on a team
Experience with Microsoft 365 services and technologies
Proficiency with PowerShell, Python, Bash, or similar scripting languages
Experience with hardware, software, networking, and systems engineering
Understanding of the IT Infrastructure Library (ITIL) framework
Experience using IT Service Management platforms such as ServiceNow or Jira Service Management
Management experience cannot be substituted

Benefits

Comp & perks

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on the type of job and tenure
11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Short + Long Term Disability and Insurance
Service Awards and recognition
Fully remote work arrangement