Part Time Customer Service Agent

American Red Cross

. Answer inbound calls and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations .

Posted 10/7/2026part-timeRemote • United StatesJunior💰 $16 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and problem-solving skills while effectively communicating in both English and Spanish. Proficient in using computer applications and Microsoft Office in a fast-paced virtual call center environment.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsBilingual English And SpanishMicrosoft Office ProficiencyData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceData EntryAccount MaintenanceBasic TroubleshootingTyping Skills

Soft Skills

Effective CommunicationTeam CollaborationIndependence

Tools & Technologies

Computer ApplicationsCustomer Service Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Call CenterInbound CallsEmail InquiriesStandard Operating ProceduresFederal Regulations

About the role

Key responsibilities & impact

Answer inbound calls and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations
Resolve customer issues and provide information using computer systems and job aids
Perform account maintenance and basic troubleshooting
Triage and manage customer inquiries and ensure follow-through to resolution
Update account records and document the reason and resolution of inquiries
Maintain daily production standards for Average Handle Time, Calls per Hour, Email per Hour, Percentage Online Time, and Quality
Triage complex problems and route callers
Provide support, development and/or leadership guidance to volunteers
Perform other related duties as assigned
Comply with standard operating procedures and applicable Federal, State and local regulations

Requirements

What you’ll need

High School or equivalent required, or equivalent combination of education and related experience required
1 year of customer service, sales, or call center experience preferred, or equivalent combination of education and related experience required
Excellent customer service and problem-solving skills
Effective verbal and written communication skills
Proficiency in using computer applications in a fast-paced work-from-home virtual call center environment
Ability to work on a team
Ability to work 4–5 days per week, Monday through Saturday
Ability to work variable shifts between 12:30 p.m. and 9:00 p.m. Eastern Time
Minimum availability of 25 hours weekly
Ability to use a personal computer and applicable software for sustained periods of time
Criminal background check required
Bilingual English and Spanish preferred, with ability to read, write, and communicate effectively in both languages
Strong typing and data entry skills
Proficiency with Microsoft Office applications and customer service systems
Ability to work independently while collaborating effectively with a remote team

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Service Awards and recognition
Mentors who empower your growth along a purposeful career path
Remote work arrangement