PT Call Center Agent I

American Red Cross

. Contact blood donors by telephone using a dialer system to recruit for blood donation .

Posted 10/12/2026part-timeTucson • Arizona • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in donor recruitment and appointment scheduling while maintaining high standards of customer service and effective communication. Capable of utilizing multiple computer systems to manage donor records and enhance the donor experience.

Highest-signal resume keywords

Customer ServiceTelemarketing ExperienceCall Center ExperienceVerbal Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Donor RecruitmentAppointment SchedulingRecord KeepingCall Process AdherenceData Entry

Soft Skills

Effective CommunicationCustomer AdvocacyAdaptability

Tools & Technologies

Dialer SystemComputer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Blood DonationDonor EligibilityCommunity SupportLead Development

About the role

Key responsibilities & impact

Contact blood donors by telephone using a dialer system to recruit for blood donation
Use multiple computer systems to target appropriate blood drives, update donor records, and record call outcomes
Schedule appointments and provide a positive service experience to maximize donor show rates
Follow call processes and scripting for a consistent donor experience
Maintain daily production standards for calls and appointments per hour
Develop working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
Maintain accurate records of donors/groups contacted and appointments scheduled
Develop new leads and implement donor recruitment programs as needed
Respond to or transfer inbound calls to the appropriate party
Coordinate support of community and business donor groups as needed
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required (GED)
Minimum one year of related experience (telemarketing, customer service or call center) is required
Must be able to commit to 90 days of uninterrupted employment (100% attendance required)
Must be able to commit to one of the referenced schedules
Proficient in using multiple computer applications simultaneously in a fast-paced environment
Excellent customer service and problem-solving skills required
Effective verbal communication skills
Ability to work with potentially difficult customers in a fast-paced call center environment
If a prior employee or contractor, must be eligible for rehire
Prior sales or negotiation experience is a plus
Desire to advocate for and learn more about blood donations with an interest in promoting upwards

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
11 paid holidays: six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Service Awards and recognition
Shift differential