Supervisor, Assisted Confirmation Pathways

American Red Cross

. Hire, train, and manage Assisted Confirmation Pathway staff, including Temporary Disaster Employees .

Posted 11/12/2026full-timeRemote • District of Columbia • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and training teams within the Assisted Confirmation Pathway, ensuring effective client service and operational efficiency. Proficient in analytical decision-making and process improvement to enhance service delivery and compliance with standards.

Highest-signal resume keywords

Team LeadershipClient Casework ManagementAnalytical Decision-MakingMS Office ProficiencyVolunteer Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Identity VerificationResidency VerificationDocumentation StandardsProcess ImprovementData Analysis

Soft Skills

Interpersonal CommunicationVerbal CommunicationWritten CommunicationTeam CollaborationStrategic Development

Tools & Technologies

RC CareVirtual PlatformsMS WordMS ExcelMS PowerPointMS Outlook

Industry Keywords

Assisted Confirmation PathwayDisaster Response OperationsClient Service StandardsFederal Employment LawsOperational Flexibility

About the role

Key responsibilities & impact

Hire, train, and manage Assisted Confirmation Pathway staff, including Temporary Disaster Employees
Lead, support, and direct the Red Cross Assisted Confirmation Pathway workforce and volunteers
Develop, manage, and supervise a volunteer and collateral duty team of specialists
Serve as team lead for on-call specialists and maintain team roster and schedule
Coordinate with NHQ Case Processing, DROs, and Regions to expedite client service and oversee escalated services
Develop subject matter expertise on Assisted Confirmation Pathways and Client Casework
Conduct identity and residency verification for disaster clients
Review client case records, RC Care information, and tracking systems
Make at least three client contact attempts and document outreach
Explain verification requirements and facilitate virtual identity and residency confirmation sessions
Assess client information through approved virtual platforms and validate it against case records
Document verification activities, observations, and findings in designated systems
Identify discrepancies or incomplete information and refer findings for further evaluation
Maintain privacy, documentation, quality, and client-service standards
Identify trends, project future volumes, inform business decisions, and report issues to leadership
Analyze processes and improve use of RC Care and other tools
Participate in overnight and weekend on-call rotations
Direct daily operations during steady-state and operational-state periods

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and related experience required
Minimum 3 years of related experience or equivalent combination of education and related experience required
1 year of lead or supervisory experience
Excellent interpersonal, verbal and written communication skills
Ability to develop strategies to achieve organizational goals
Demonstrated analytical and decision-making skills for continuous program or service improvements
Intermediate proficiency with MS Office, including Word, Excel, PowerPoint and Outlook
Familiarity with federal, state and local employment laws
Ability to work on a team
Ability to work an alternative schedule, such as Tuesday-Saturday or Sunday-Thursday, as needed
Ability to serve on-call rotations approximately 1 week of every month
Ability to travel up to 5-10%
Ability to use a personal computer, applicable software, and office equipment for sustained periods
Operational flexibility to meet sudden and unpredictable needs

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
11 paid holidays, including six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Short- and Long-Term Disability and Insurance
Service Awards and recognition
Fully remote work from home
Mentorship and career development opportunities
No annual bonus offered