Bilingual Customer Service Representative

American Tire Distributors

. Solicit new business and service existing customers via telephone sales .

Posted 10/7/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong telephone sales and customer service skills while effectively resolving customer issues and providing consultation. Proficient in maintaining product knowledge and managing customer records to enhance service quality and efficiency.

Highest-signal resume keywords

Telephone Sales ExperienceBilingual Customer ServiceCustomer Order ProcessingProduct KnowledgeCustomer Retention Strategies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSales TechniquesOrder ProcessingProblem ResolutionMerchandising Knowledge

Soft Skills

Professional CommunicationConsultative SellingCustomer Relationship Management

Tools & Technologies

Web ChatEmail CommunicationText Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

TiresWheelsCustomer FeedbackProduct AvailabilityCorporate Image

About the role

Key responsibilities & impact

Solicit new business and service existing customers via telephone sales
Resolve customer problems and provide consultation services
Maintain knowledge of products, policies, and merchandising information
Research, plan, and implement sales, customer retention, and new business development
Champion the corporate image and reputation
Communicate with customers via phone, web chat, text, and email
Sell tires, wheels, and associated products consultatively
Maintain accurate customer records and route customer issues and feedback through established channels
Process customer orders and returns; assist with tracking and product availability
Provide quality service while achieving productivity and efficiency goals

Requirements

What you’ll need

High School or GED degree
Bilingual customer service capability
Telephone sales and customer service experience
Thorough knowledge of products, policies, and merchandising information
Ability to communicate professionally via phone, web chat, text, and email
Ability to process customer orders and returns and assist with tracking and product availability
Ability to answer, handle, and resolve customer questions, requests, issues, and complaints
2–4 years of related experience preferred (not required)