Customer Service Representative

American Tire Distributors

. Solicit new business and service existing customers via telephone sales .

Posted 10/23/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong consultative selling skills and customer service expertise, with a thorough knowledge of products and policies. Capable of effectively managing customer interactions through various communication channels while maintaining accurate records and driving customer satisfaction.

Highest-signal resume keywords

Consultative SellingCustomer ServiceProduct KnowledgeOrder ProcessingTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesCustomer RetentionOrder ProcessingProduct AvailabilityMerchandising Knowledge

Soft Skills

Professional CommunicationProblem SolvingCustomer Satisfaction

Tools & Technologies

Web ChatEmail CommunicationTelephone Sales

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer IssuesCustomer FeedbackCorporate ImageConsultation ServicesProduct Returns

About the role

Key responsibilities & impact

Solicit new business and service existing customers via telephone sales
Resolve customer problems and provide consultation services
Maintain knowledge of products, policies, and merchandising information
Research, plan, and implement sales, customer retention, and new business development
Champion the corporate image and reputation through product, program, and system knowledge
Communicate with customers via phone, web chat, text, and email
Engage in consultative selling of tires, wheels, and associated products
Maintain accurate customer records and communicate customer issues and feedback through established channels
Maximize time management for customer availability
Process customer orders and returns; assist with tracking and product availability
Provide high-quality, customer-centric service while achieving productivity and efficiency goals
Work with customers and team members to address concerns, resolve issues, and drive customer satisfaction

Requirements

What you’ll need

High School or GED degree
2-4 years of related experience preferred (not required)
Ability to communicate professionally with customers via phone, web chat, text, and email
Thorough knowledge of products, policies, and merchandising information
Ability to process customer orders and returns and assist with tracking and product availability
Ability to answer, handle, and resolve customer questions, requests, issues, and complaints
Ability to occasionally lift and/or move up to 50 pounds
Ability to meet the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling
Travel as required by the position
Drug-free workplace requirements