Call Center Counselor – Premium Surgery

American Vision Partners

. Maintain basic knowledge of surgeries performed at American Vision Partners facilities .

Posted 10/14/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient counseling and education regarding surgical procedures, while ensuring compliance with documentation and scheduling protocols. Maintains strong communication skills and fosters a team-oriented environment to enhance patient experience.

Highest-signal resume keywords

Patient CounselingOphthalmology ExperienceSurgical DocumentationFinancial Options DiscussionCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Surgery Paperwork ReviewAppointment SchedulingPatient EducationMulti-taskingDetail Orientation

Soft Skills

Team-orientedReliableDecision MakingCustomer ServiceTime Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Refractive SurgerySurgical SpecialtyAesthetic SurgeryPatient ConfidentialityContinuing Education

About the role

Key responsibilities & impact

Maintain basic knowledge of surgeries performed at American Vision Partners facilities
Counsel patients about surgery by providing clear, concise details about what to expect
Educate patients on pre/post-operative instructions and surgical consents
Review surgery paperwork and ensure necessary signed documents are received
Schedule necessary appointments according to specialty
Monitor surgery schedules for cancellations/no-shows and contact patients to reschedule
Document and collect patient out-of-pocket amounts owed before surgery
Help maintain referring provider relationships
Help create an exceptional patient experience
Monitor voicemail and tasking inboxes and respond to inquiries promptly
Answer incoming patient calls concerning surgery
Maintain patient confidentiality
Participate in ongoing training and continuing education
Encourage a team-oriented environment
Perform additional duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred
Experience in ophthalmology preferred
Must be comfortable discussing financial options and presenting payment plans
Excellent verbal and written communication skills
Ability to make decisions within established protocols and with minimal supervision
Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment
Demonstrated ability to meet deadlines

Benefits

Comp & perks

Medical insurance
Dental insurance
Significant eye care discounts
Child care assistance
Pet insurance
Continuing education funds
401(k)
Paid holidays
PTO
Sick Time
Opportunity for growth
Much more