American Vision Partners

Call Center Representative

• Maintain basic knowledge of surgeries performed at American Vision Partners facilities
• Counsel patients about surgery by providing clear, concise details about what to expect
• Educate patients on pre/post-operative instructions and surgical consents
• Review surgery paperwork and ensure necessary signed documents are received
• Schedule necessary appointments according to specialty
• Monitor surgery schedules for cancellations/no-shows and contact patients to reschedule
• Document and collect patient out-of-pocket amounts owed before surgery
• Help maintain referring provider relationships
• Help create an exceptional patient experience
• Monitor voicemail and tasking inboxes and respond to inquiries promptly
• Answer incoming patient calls concerning surgery
• Maintain patient confidentiality
• Participate in ongoing training and continuing education
• Encourage a team-oriented environment
• Perform additional duties as assigned

Explore Call Center Counselor – Premium Surgery at American Vision Partners. Review requirements and application details.