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Customer Service Specialist
Ameris Bank. Provide prompt, efficient, accurate and professional service to customers and prospective customers .
About the role
Key responsibilities & impact- Provide prompt, efficient, accurate and professional service to customers and prospective customers
- Assist consumer and commercial customers with account information, problems, concerns, account maintenance and general questions
- Research and answer customer inquiries and fulfill service requests
- Maintain knowledge of banking products, programs, services and promotions
- Understand root causes of customer service issues and implement resolutions for routine issues
- Involve supervisors in more complex issues
- Deliver service to callers in multiple queues, focusing on customer retention and satisfaction
- Handle account service and maintenance requests efficiently and accurately
- Maintain accurate call documentation
- Identify customer needs and offer appropriate bank products and services
- Perform other projects and duties as assigned
Requirements
What you’ll need- Computer and Microsoft Office proficiency
- Able to effectively and persuasively express self, using language and grammar in a professional manner
- Able to plan, organize and prioritize tasks
- Highly motivated team-player with ability to develop and maintain collaborative relationships
- Able to analyze and record detailed information
- Thorough knowledge of banking policies, procedures, products and services
- Demonstrated commitment to quality customer service and ability to meet or exceed service goals
- Able to provide a high level of interactive service to others, building relationships and addressing identified needs
- Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations
- 1 or more years of customer service or call center experience preferred
- 1 or more years of experience in financial services or a related industry preferred
- High school diploma or GED required
- Bachelor's degree preferred or equivalent education and related training or experience required
- Must adhere to Bank Secrecy Act requirements and organizational policies and procedures
Benefits
Comp & perks- Medical, Dental and Vision Insurance
- Life Insurance provided at no additional cost to employees
- Accidental Death & Dismemberment Coverage
- Long-Term Disability Coverage
- Paid Sick and Vacation Leave
- 11 Holidays
- Volunteer/Service Day
- Employee Stock Purchase Plan
- 401(k) Retirement Plan with Ameris Bank matching 50% of the first 8% of contributions
- Flexible Spending Accounts
- Health Savings Account
- Health Reimbursement Arrangement
- Supplemental Life & Other Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Legal Insurance
- Employee Assistance Program
- Employee Advocacy Program
- Tickets at Work (Entertainment discounts for Ameris Bank Employees)
- AT&T Employee Discount
- Wellness Discounts for Medical Premiums and Other Rewards
- Employee Referral Incentive
- Education Assistance
- Employee Resource Groups
- Free Interest Checking
- Free Safe Deposit Box
- Free Money Orders, Travelers’ Checks and Cashier Checks
- Discount on Mortgage Origination Fee
- Free Online Banking and Free Unlimited Online Bill Payment
- Employee Banking Perks