Ameris Bank

Customer Support

• Provide prompt, efficient, accurate and professional service to customers and prospective customers
• Assist consumer and commercial customers with account information, problems, concerns, account maintenance and general questions
• Research and answer customer inquiries and fulfill service requests
• Maintain knowledge of banking products, programs, services and promotions
• Understand root causes of customer service issues and implement resolutions for routine issues
• Involve supervisors in more complex issues
• Deliver service to callers in multiple queues, focusing on customer retention and satisfaction
• Handle account service and maintenance requests efficiently and accurately
• Maintain accurate call documentation
• Identify customer needs and offer appropriate bank products and services
• Perform other projects and duties as assigned

Customer Service Specialist

General

• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions, including researching cash discrepancies and handling complex customer transactions.
• Understand root causes of complex customer service issues and identify and implement resolutions.
• Achieve defined sales and service goals.
• Maintain working knowledge of banking products and promotions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross-sell and up-sell opportunities, and make referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• Assist and train other colleagues and serve as a mentor.
• Perform branch sales and service functions as needed.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
• Act in the best interest of the customer when offering additional products and services.

Teller

Account Manager

• Generate new business for the company through direct sales activities
• Engage weekly with Mortgage Brokers, Independent Mortgage Bankers, Banks and Credit Unions
• Develop leads from referral sources and cultivate new accounts
• Provide training on State and Federal regulations, products, credit policy, lock policy, technology interfaces, loan uploads, investor delivery and pipeline fallout management
• Develop market analysis to identify market size and commonly offered loan products
• Identify prospects by geographic location, product usage and volume potential
• Categorize prospects into Tier 1, Tier 2 or Tier 3 based on origination potential
• Establish and execute a weekly client call program
• Conduct targeted client calls and communicate the bank’s value proposition and product information
• Ensure Third Party Originators complete loan applications in compliance with company policies and regulations
• Train Third Party Originators to collect required borrower information
• Work with Customer Service Representatives to support additional information and processing needs
• Practice ethical sales behaviors and act in the customer’s best interest
• Perform other projects and duties as assigned

Customer Service Specialist

Teller

Mortgage Wholesale Account Representative