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Customer Service Specialist
Ameris Bank. Provide prompt, efficient, accurate and professional service to customers and prospective customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates thorough knowledge of banking policies, procedures, products, and services while providing high-quality customer service. Capable of analyzing customer needs, resolving issues, and maintaining accurate documentation to support customer satisfaction and retention.
Highest-signal resume keywords
Customer Service ExcellenceBanking Policies KnowledgeMicrosoft Office ProficiencyCall Center ExperienceRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account MaintenanceCustomer Inquiry ResolutionService Request FulfillmentCall DocumentationProblem Analysis
Soft Skills
Effective CommunicationTeam CollaborationOrganizational SkillsPersuasive ExpressionMotivation
Certifications & Qualifications
High School DiplomaGEDBachelor's Degree Preferred
Industry Keywords
Bank Secrecy ActFinancial ServicesCustomer RetentionService GoalsInteractive Service
About the role
Key responsibilities & impact- Provide prompt, efficient, accurate and professional service to customers and prospective customers
- Assist consumer and commercial customers with account information, problems, concerns, account maintenance and general questions
- Adhere to Bank Secrecy Act requirements and organizational policies and procedures
- Utilize proper etiquette in all customer communications
- Research and answer customer inquiries and fulfill service requests
- Maintain knowledge of banking products, programs, services and promotions
- Understand root causes of customer service issues and implement resolutions for routine issues
- Involve supervisors on more complex issues
- Deliver service to every caller in multiple queues to support customer retention and satisfaction
- Handle account service and maintenance requests efficiently and accurately
- Maintain accurate call documentation
- Identify customer needs and offer appropriate bank products and services
- Perform other projects and duties as assigned
Requirements
What you’ll need- Computer and Microsoft Office proficiency
- Able to effectively and persuasively express self, using language and grammar in a professional manner
- Able to plan, organize and prioritize tasks
- Highly motivated team-player with ability to develop and maintain collaborative relationships
- Able to analyze and record detailed information
- Thorough knowledge of banking policies, procedures, products and services
- Demonstrated commitment to quality customer service and ability to meet or exceed service goals
- Able to provide a high level of interactive service to others, building relationships and addressing identified needs
- Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations
- 1 or more years of customer service or call center experience preferred
- 1 or more years of experience in financial services or a related industry preferred
- High school diploma or GED required
- Bachelor's degree preferred or equivalent education and related training or experience required
Benefits
Comp & perks- Medical, Dental and Vision Insurance
- Life Insurance provided at no additional cost to employees
- Accidental Death & Dismemberment Coverage
- Long-Term Disability Coverage
- Paid Sick and Vacation Leave
- 11 Holidays
- Volunteer/Service Day
- Employee Stock Purchase Plan
- 401(k) Retirement Plan with Ameris Bank matching 50% of the first 8% of contributions
- Flexible Spending Accounts
- Health Savings Account
- Health Reimbursement Arrangement
- Supplemental Life & Other Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Legal Insurance
- Employee Assistance Program
- Employee Advocacy Program
- Tickets at Work (Entertainment discounts for Ameris Bank Employees)
- AT&T Employee Discount
- Wellness Discounts for Medical Premiums and Other Rewards
- Employee Referral Incentive
- Education Assistance
- Employee Resource Groups
- Free Interest Checking
- Free Safe Deposit Box
- Free Money Orders, Travelers’ Checks and Cashier Checks
- Discount on Mortgage Origination Fee
- Free Online Banking and Free Unlimited Online Bill Payment
- Employee Banking Perks