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Treasury Services Customer Service Center Representative
Ameris Bank. Answer inbound customer telephone calls from Treasury customers and tickets from Branch Bankers for new and existing customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within the financial services sector, with a strong focus on account management, problem-solving, and adherence to BSA requirements. Proficient in managing customer inquiries and delivering exceptional service while maintaining attention to detail and effective communication.
Highest-signal resume keywords
Customer Service ExperienceBSA Compliance KnowledgeMicrosoft Office ProficiencyFinancial Services ExperienceOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementTroubleshootingACH OriginationOnline WiresRemote DepositPositive PayBusiness ServicesAdministrative TasksSystem EnhancementSecondary Reviews
Soft Skills
Excellent Communication SkillsAttention to DetailProblem SolvingWork EthicTime Management
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Treasury ServicesDeposit AccountsCustomer InquiriesCall Center ExperienceService Requests
About the role
Key responsibilities & impact- Answer inbound customer telephone calls from Treasury customers and tickets from Branch Bankers for new and existing customers
- Handle account inquiries, troubleshooting, account maintenance, system functionality, and product knowledge questions
- Specialize in deposit accounts, ACH Origination, Online Wires, Remote Deposit, Positive Pay, and business services
- Demonstrate the Ameris Approach Experience Expectations: Attention, Understanding, and Personal
- Field calls quickly and efficiently
- Deliver world-class service to every caller
- Meet financial needs and fulfill service requests
- Ensure professional verbal and written communications
- Use proper telephone etiquette and techniques
- Handle account service and maintenance requests accurately
- Offer appropriate bank products and services
- Manage incoming call volume from treasury customers, bank partners, and branch personnel
- Perform administrative tasks for the Treasury Servicing Team
- Process business account additions/changes, admin changes, temporary increases, escalations, and related documents
- Perform secondary reviews on new Treasury Implementations and maintenance on existing setups
- Provide system enhancement ideas and forward customer suggestions to management
- Make referrals to appropriate bank areas according to established guidelines
- Perform other projects and duties as assigned
Requirements
What you’ll need- Aware of BSA requirements and strictly adheres to them in daily business activities
- Excellent written and verbal communication skills
- Good organizational skills with attention to detail
- Excellent work ethic
- Proven ability to problem solve and handle a wide range of decision making
- Demonstrable commitment to quality customer service
- Ability to manage multiple demands, prioritize appropriately and complete or respond on a timely basis
- Proficiency in Microsoft Office applications
- 2 or more years of customer service or call center experience required
- 1 or more years of experience in financial services or treasury services preferred
- High school diploma or GED required
- Bachelor's degree preferred or equivalent education and related training or experience required
Benefits
Comp & perks- Medical, Dental and Vision Insurance
- Life Insurance provided at no additional cost to employees
- Accidental Death & Dismemberment Coverage
- Long-Term Disability Coverage
- Paid Sick and Vacation Leave
- 11 Holidays
- Volunteer/Service Day
- Employee Stock Purchase Plan
- 401(k) Retirement Plan
- Ameris Bank matches 50% of your first 8% of contributions to the plan
- Flexible Spending Accounts
- Health Savings Account
- Health Reimbursement Arrangement
- Supplemental Life & Other Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Legal Insurance
- Employee Assistance Program
- Employee Advocacy Program
- Tickets at Work (Entertainment discounts for Ameris Bank Employees)
- AT&T Employee Discount
- Wellness Discounts for Medical Premiums and Other Rewards
- Employee Referral Incentive
- Education Assistance
- Employee Resource Groups
- Free Interest Checking
- Free Safe Deposit Box
- Free Money Orders, Travelers’ Checks and Cashier Checks
- Discount on Mortgage Origination Fee
- Free Online Banking and Free Unlimited Online Bill Payment
- Employee Banking Perks