Auto Physical Damage Manager

Amerisure Insurance

. Lead day-to-day performance and service delivery of the Auto Physical Damage function within Commercial Claims .

Posted 10/13/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Auto Physical Damage claims, including complex claim handling, performance management, and operational strategy execution. Proven ability to lead teams, build relationships with stakeholders, and implement process improvements while ensuring compliance and quality standards.

Highest-signal resume keywords

Auto Physical Damage Claim ManagementPeople LeadershipComplex Claim HandlingService OrientationEffective Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim Operations OversightCoverage AnalysisInvestigationReservingResolutionCompliancePerformance FeedbackProcess ImprovementData AnalysisBudgeting

Soft Skills

Relationship BuildingConflict ResolutionChange LeadershipDecision-MakingCollaboration

Tools & Technologies

Claim SystemsEstimating PlatformsReporting ToolsMicrosoft Office

Certifications & Qualifications

AICCPCUSCLA

Industry Keywords

Commercial ClaimsService DeliveryVendor ProgramsQuality ExpectationsFraud IndicatorsRegulatory Matters

About the role

Key responsibilities & impact

Lead day-to-day performance and service delivery of the Auto Physical Damage function within Commercial Claims
Translate departmental strategy into operational priorities
Develop leaders and team members
Manage, train, provide performance feedback and assign duties to direct reports
Oversee APD claim operations, including coverage analysis, investigation, reserving, resolution and compliance
Provide direction on complex, high-exposure, sensitive or escalated APD matters
Monitor inventory, cycle time, quality, severity, expense and service indicators; identify trends and implement corrective action
Ensure consistent application of APD procedures, authority levels, vendor programs and quality expectations
Serve as primary APD contact for agency partners and address service concerns and escalations
Coordinate resolutions across Claims and communicate outcomes to agency and internal partners
Build relationships with Underwriting, Loss Control, Legal, Special Investigations, agency partners and vendors
Participate in business planning, budgeting and workforce planning
Promote effective controls and appropriate handling of complaints, litigation, fraud indicators and regulatory matters
Lead process improvements and champion adoption of tools, analytics and new ways of working

Requirements

What you’ll need

Bachelor’s degree in business, insurance or a related field, or an equivalent combination of education and relevant experience
5 years commercial auto physical damage claim experience, including complex claim handling and technical oversight
Prior people leadership experience required
Experience managing agency or customer escalations and cross-functional claim matters preferred
Industry designation such as AIC, CPCU, SCLA or similar professional development preferred
Strong service orientation and ability to build credibility and manage relationships with high-profile agency partners and internal stakeholders
Clear, concise written and verbal communication, including ability to explain technical matters to varied audiences
Effective collaboration, change leadership, conflict resolution and decision-making skills
Proficiency with claim systems, estimating platforms, reporting tools and Microsoft Office applications
Ability to travel up to 10%

Benefits

Comp & perks

Competitive base pay
Performance-based incentive pay
Comprehensive health and welfare benefits
401(k) savings plan with profit sharing
Generous paid time off programs
Flexible work arrangements to promote work-life balance
Workplace fostering excellence and professional growth