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Program Claims Manager
Amerisure Insurance. Lead a team of claim handlers assigned to Programs Auto and General Liability claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing auto and general liability claims, providing technical oversight, and leading teams to achieve performance goals. Possesses strong analytical, organizational, and communication skills essential for effective claim resolution and stakeholder engagement.
Highest-signal resume keywords
Auto And General Liability Claims ManagementTeam Leadership And SupervisionTechnical Claim DirectionPerformance AccountabilityClaims Metrics Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Coverage AnalysisReservingLitigation ManagementNegotiation StrategyClaim Resolution PracticesLiability InvestigationDamages EvaluationMulti-Line Claims ExperienceClaims Quality ManagementKPI Monitoring
Soft Skills
CoachingPerformance FeedbackAnalytical SkillsOrganizational SkillsProblem-Solving SkillsCommunication SkillsPresentation Skills
Certifications & Qualifications
AICSCLACPCU
Industry Keywords
Commercial Claims ExperienceService DeliveryProgram UnderwritingMGAInsuredsInternal StakeholdersWorkers CompensationProperty ClaimsCompliance IndicatorsSeverity Trends
About the role
Key responsibilities & impact- Lead a team of claim handlers assigned to Programs Auto and General Liability claims
- Provide day-to-day management, technical oversight, workload direction, coaching, and performance accountability
- Manage, train, provide performance feedback, and assign duties to direct reports
- Provide technical claim direction on auto and general liability matters, including coverage analysis, reserving, litigation management, negotiation strategy, and timely resolution
- Serve as a relationship and service-delivery contact for program underwriting, MGAs, agents, insureds, and internal stakeholders
- Partner with claims leadership and cross-functional teams to align claim handling with program objectives and department goals
- Monitor claim metrics, service performance, inventory movement, severity trends, compliance indicators, and other KPIs
- Coordinate or oversee program claim service delivery across workers compensation, property, auto, and general liability lines
Requirements
What you’ll need- Bachelor’s degree or equivalent years of experience
- 7 years of progressive commercial claims experience
- Significant auto and general liability claim handling experience
- Multi-line claims experience preferred
- Leadership, supervisory, or team lead experience preferred
- Industry accreditation preferred (AIC, SCLA, CPCU, etc.)
- Strong technical knowledge of auto and general liability coverage, liability investigation, damages evaluation, reserving, litigation management, negotiation, and claim resolution practices
- Demonstrated ability to manage claim quality, inventory, service expectations, and performance outcomes in a team environment
- Strong analytical, organizational, and problem-solving skills
- Exceptional communication and presentation skills
- Ability to obtain appropriate state licensing as required
- Ability to travel overnight up to 10%
Benefits
Comp & perks- Competitive base pay
- Performance-based incentive pay
- Comprehensive health and welfare benefits
- 401(k) savings plan with profit sharing
- Generous paid time off programs
- Flexible work arrangements to promote work-life balance
- Professional growth opportunities