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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing customer service and maintenance operations while ensuring compliance with quality standards and company policies. Proficient in financial management, including profit and loss analysis, and skilled in training and developing staff to meet organizational goals.
Highest-signal resume keywords
LeadershipFinancial ManagementCustomer Service ManagementStaff Training and DevelopmentReal Estate License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Profit and Loss AnalysisAsset ManagementMaintenance ManagementRenovation OversightQuality Auditing
Soft Skills
Excellent CommunicationPeople SkillsMulti-tasking
Tools & Technologies
Microsoft OfficeProject Management SystemsTenant Management Systems
Certifications & Qualifications
Real Estate LicenseValid Driver's License
Industry Keywords
KPI ManagementVendor ManagementCommunity ManagementHealth and Safety ComplianceHOA Management
About the role
Key responsibilities & impact- Provide leadership, direction, and oversight of day-to-day field and customer service operations for a Main Street Renewal branch office
- Manage customer service, maintenance, and renovation/turnover departments
- Manage and retain staff, provide training, meet company KPIs, and evaluate profit and loss performance
- Audit homes in the field to ensure quality standards and policy compliance
- Oversee maintenance scheduling, resident inquiries, escalations, reputation management, and open work orders
- Maintain communication with HOA partners and attend or schedule HOA hearings
- Oversee community management, inspections, violations reporting, vendor management, and builder management
- Attend eviction hearings, oversee occupancy checks, and schedule lockouts when necessary
- Train staff and enforce company policies and procedures using corporate reporting and audits
- Monitor repair quality for initial, turnover, and retail homes through inspections, reports, and marketing photos
- Manage inventory of self-showing locking devices
- Perform and schedule securing inspections for potential scam or squatter issues and manage resolution and repairs
- Review KPIs, coach performance, and manage branch NOI
- Handle employee training, disciplinary actions, and performance reviews
- Lead or participate in projects to improve business operations
- Enforce health and safety rules and applicable local, state, and federal laws
Requirements
What you’ll need- Bachelor’s degree preferred or a minimum of 3-5 years as a Regional or District Manager with an emphasis on maintenance, renovation, customer service, and asset management
- Management experience with a minimum of two managers with at least five direct reports on each manager’s team
- Successful financial management experience, including profit and loss reports and budgets required
- Excellent communication and people skills
- Real Estate License for local market preferred
- Proficient with Microsoft Office, including Outlook, Excel, and Word, as well as project and tenant management systems
- Must possess valid driver’s license
- Must be able to multi-task in a fast-paced work environment
Benefits
Comp & perks- A competitive compensation package
- Annual bonus
- 401k match
- Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
- Employer-paid medical, dental, vision, and health savings account benefits
- Professional career development and reimbursement
- Up to 16 weeks paid maternity leave
- Up to 4 weeks of paid parental leave
- Backup childcare offered through Bright Horizons