Amherst

Manager

• Provide leadership, direction, and oversight of day-to-day field and customer service operations for a Main Street Renewal branch office
• Manage customer service, maintenance, and renovation/turnover departments
• Manage and retain staff, provide training, meet company KPIs, and evaluate profit and loss performance
• Audit homes in the field to ensure quality standards and policy compliance
• Oversee maintenance scheduling, resident inquiries, escalations, reputation management, and open work orders
• Maintain communication with HOA partners and attend or schedule HOA hearings
• Oversee community management, inspections, violations reporting, vendor management, and builder management
• Attend eviction hearings, oversee occupancy checks, and schedule lockouts when necessary
• Train staff and enforce company policies and procedures using corporate reporting and audits
• Monitor repair quality for initial, turnover, and retail homes through inspections, reports, and marketing photos
• Manage inventory of self-showing locking devices
• Perform and schedule securing inspections for potential scam or squatter issues and manage resolution and repairs
• Review KPIs, coach performance, and manage branch NOI
• Handle employee training, disciplinary actions, and performance reviews
• Lead or participate in projects to improve business operations
• Enforce health and safety rules and applicable local, state, and federal laws

Area Manager