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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing customer inquiries and relationships. Possesses a solid understanding of automotive products and processes to provide accurate solutions and improve customer experience.
Highest-signal resume keywords
Customer Service ExperienceAutomotive Industry KnowledgeCommunication SkillsOrder ProcessingDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Proficiency in Diagnostic SkillsKnowledge of Car ModelsKnowledge of Tire SizesKnowledge of Tire Model NumbersKnowledge of Tire CompatibilityData Input Skills
Soft Skills
Customer-FocusedProblem-SolvingInnovative Thinking
Tools & Technologies
OutlookWordExcelContact Center Management System
Industry Keywords
Automotive Field ManagementCustomer Relationship DevelopmentInbound and Outbound CallsAdministrative Documentation
About the role
Key responsibilities & impact- Respond to inbound and outbound calls with car dealerships, distribution centers, and automotive field managers
- Respond to customer requests and inquiries within one business day
- Provide customer service, technical advice, and translate inquiries into opportunities
- Provide customer solutions through general knowledge of products and processes
- Develop customer relationships
- Represent AMI with all Ford dealers
- Evaluate customer needs and determine appropriate actions
- Contribute innovative ideas to improve processes, policies, and customer experience
- Ensure accurate daily order processing
- Interact with other departments to ensure timely responses to customer inquiries and orders
- Resolve customer concerns and delivery issues
- Strive for one-call resolution
- Maintain a professional manner with internal and external customers
- Complete required administrative documentation
- Input critical notes into the contact center management system
- Attend required training sessions
- Perform other duties as assigned
Requirements
What you’ll need- 1+ year of sales/service experience; automotive industry preferred
- Basic knowledge of Outlook, Word, and Excel
- Good communication and customer service skills
- General knowledge of car models, tire sizes, tire model numbers, and tire compatibility across retail/wholesale brands preferred
- Basic proficiency with diagnostic skills and industry/product knowledge
- Detail-oriented
- Customer-focused
- Ability to continuously view and input data to a computer screen
- Ability to sit for long periods of time
Benefits
Comp & perks- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401k match (50% on the dollar up to 7% of employee contribution)
- Potential commission, bonus or profit sharing
- Sign-on bonus subject to state and local laws, terms and conditions
- Training sessions