Customer Specialist

• Respond to inbound and outbound calls with car dealerships, distribution centers, and automotive field managers
• Respond to customer requests and inquiries within one business day
• Provide customer service, technical advice, and translate inquiries into opportunities
• Provide customer solutions through general knowledge of products and processes
• Develop customer relationships
• Represent AMI with all Ford dealers
• Evaluate customer needs and determine appropriate actions
• Contribute innovative ideas to improve processes, policies, and customer experience
• Ensure accurate daily order processing
• Interact with other departments to ensure timely responses to customer inquiries and orders
• Resolve customer concerns and delivery issues
• Strive for one-call resolution
• Maintain a professional manner with internal and external customers
• Complete required administrative documentation
• Input critical notes into the contact center management system
• Attend required training sessions
• Perform other duties as assigned

Explore Customer Account Specialist at AMI. Review requirements and application details.

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Customer Account Specialist