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Undergraduate Internship, Detention Hotline
Amica Center for Immigrant Rights. Staff the detention hotline and connect callers with Amica Center legal staff .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and customer service skills while providing support in legal contexts, including telephonic intake and document translation. Proficient in Microsoft Office tools and capable of managing client data effectively.
Highest-signal resume keywords
Spanish FluencyCustomer Service SkillsMicrosoft Word ProficiencyMicrosoft Excel ProficiencyTelephonic Intake Interviews
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document TranslationData EntryClient Database ManagementAdministrative AssistanceTelephonic Interpretation
Soft Skills
Highly OrganizedSelf-MotivatedStrong Interpersonal SkillsEffective Communication
Tools & Technologies
Microsoft OutlookClient Database Software
Industry Keywords
Immigration LawDetention HotlineKnow Your RightsJail VisitsVolunteer Program
About the role
Key responsibilities & impact- Staff the detention hotline and connect callers with Amica Center legal staff
- Deliver follow-up messages relating to individual cases
- Provide information about upcoming jail visits
- Enter client information and hotline interactions into the database
- Prepare for hotline shifts and share information with the Know Your Rights team
- Conduct telephonic intake interviews with detained immigrant individuals
- Enter and maintain intake and follow-up message data in the client database
- Support Jail Visit Teams with documents and intakes
- Translate documents for court and immigration cases, including declarations, support letters, birth certificates, and news articles
- Interpret calls between Amica Center attorneys and clients
- Remotely observe detained master calendar and bond hearings
- Attend immigration law training opportunities
- Perform filing and administrative assistance
- Support projects within the Detention Hotline, Volunteer Program, and Know Your Rights team
Requirements
What you’ll need- Must be pursuing an undergraduate degree
- Must be 18 or older
- Working professional proficiency in Spanish required; Spanish fluency preferred
- Customer service skills, including experience communicating with diverse audiences
- Ease with technology and proficiency in Microsoft Word, Microsoft Excel, and Microsoft Outlook
- Proven ability to learn new software or technology
- Highly organized and self-motivated
- Strong interpersonal and communications skills
- Commitment of at least 20 hours per week during normal working hours, Monday–Friday, 9 AM–5 PM ET, for at least 12 weeks
- Access to a laptop or computer, reliable internet, and a phone
- Cover letter, resume, and at least 2 references required for application
Benefits
Comp & perks- Opportunity to utilize and improve oral Spanish skills
- Opportunity to learn more about immigration law, specifically deportation defense
- Scholarship opportunity (details provided via Amica Center careers and internships page)
- Amica Center may be able to provide access to a temporary laptop as needed