Client Success Coordinator

Amiqus

. Serve as primary point of contact for day-to-day client queries across all accounts, including Premium Support clients .

Posted 11/5/2026full-timeRemote • United KingdomMid-LevelSenior💰 £29,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client support and relationship management, with a strong focus on delivering high-quality customer experiences and actionable insights through data analysis. Proficient in managing multiple accounts and collaborating with internal teams to resolve issues and enhance client satisfaction.

Highest-signal resume keywords

Client SupportData AnalysisProblem-SolvingCommunication SkillsOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ReportingManaged Services TasksSLA ManagementTroubleshooting GuidesProduct Knowledge

Soft Skills

Interpersonal SkillsTime ManagementAdaptabilityProactivityAccountability

Tools & Technologies

Online Ticketing SystemEmail CommunicationPhone Support

Industry Keywords

Client SuccessStart-Up EnvironmentScale-Up EnvironmentCommercial DecisionsAccount Management

About the role

Key responsibilities & impact

Serve as primary point of contact for day-to-day client queries across all accounts, including Premium Support clients
Deliver timely and personalised support and resolve inquiries and issues
Partner with Client Success Managers on strategic matters and larger escalations
Complete managed services tasks, client reporting, and DBS approvals
Support clients through online ticketing, email, and phone while maintaining SLAs
Maintain deep knowledge of products, services, clients, and sectors
Collaborate with internal teams to implement fixes
Communicate with suppliers to escalate and resolve issues
Analyse client metrics, identify trends, and track usage to inform commercial decisions
Educate clients on product features, functionality, and best practices
Create and maintain FAQs, troubleshooting guides, and support documentation
Manage a pooled portfolio of accounts, including flat renewals and upsell opportunities with SDRs
Deliver standard activation and onboarding for lower-value clients, including clients under £10K

Requirements

What you’ll need

Proven track record of providing high-quality support and exceptional customer experiences
Excellent communication and interpersonal skills
First-rate problem-solving skills and proactive issue resolution
Analytical mindset with ability to interpret data and generate actionable insights
Strong organisational and time management skills
Ability to manage multiple tasks and priorities simultaneously
Proactive, adaptable, accountable, and resourceful
Experience in a start-up or scale-up environment would be beneficial
Ability to work effectively in a fast-growing, dynamic environment

Benefits

Comp & perks

Competitive salary and share options
Quarterly in-person meetups and team events
Private health cover with Vitality
Range of insurance benefits
34 days annual leave
5% matched pension contribution
Enhanced family leave
Support when returning to work