Amiqus

Customer Success Manager

• Serve as primary point of contact for day-to-day client queries across all accounts, including Premium Support clients
• Deliver timely and personalised support and resolve inquiries and issues
• Partner with Client Success Managers on strategic matters and larger escalations
• Complete managed services tasks, client reporting, and DBS approvals
• Support clients through online ticketing, email, and phone while maintaining SLAs
• Maintain deep knowledge of products, services, clients, and sectors
• Collaborate with internal teams to implement fixes
• Communicate with suppliers to escalate and resolve issues
• Analyse client metrics, identify trends, and track usage to inform commercial decisions
• Educate clients on product features, functionality, and best practices
• Create and maintain FAQs, troubleshooting guides, and support documentation
• Manage a pooled portfolio of accounts, including flat renewals and upsell opportunities with SDRs
• Deliver standard activation and onboarding for lower-value clients, including clients under £10K

Explore Client Success Coordinator at Amiqus. Review requirements and application details.

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Client Success Coordinator