Impact Director

Amira Learning

. Own the overall health, success, and commercial outcomes for all districts within the regional Pod .

Posted 11/6/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within K-12 education systems, focusing on strategic planning, relationship building, and revenue retention. Proven ability to lead teams, track key performance indicators, and effectively communicate with C-level stakeholders.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementK-12 Education SystemsExecutive CommunicationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic Account PlanningGross Revenue RetentionNet Revenue RetentionSaaS Environment ExperienceKPI Tracking

Soft Skills

Exceptional Executive PresenceStrong Leadership SkillsRelationship Building

Industry Keywords

Education Funding CyclesDecision-Making ProcessesPolitical DynamicsC-Suite EngagementCustomer Lifecycle Management

About the role

Key responsibilities & impact

Own the overall health, success, and commercial outcomes for all districts within the regional Pod
Develop and execute comprehensive, long-range strategic account plans for each district
Build and maintain trusted-advisor relationships with senior district leadership, including Superintendents, Assistant Superintendents, Chief Academic Officers, and School Board members
Lead the Impact Pod as a unified team
Set clear goals, facilitate collaborative planning, remove obstacles, and ensure the pod operates efficiently and effectively
Identify and mitigate customer concerns and issues by tracking early-warning signs throughout the customer lifecycle
Demonstrate Amira’s educational and financial ROI through Executive Business Reviews and strategic check-ins
Own the pod’s Gross Revenue Retention and Net Revenue Retention targets after 18 months
Drive renewal strategy and identify and qualify expansion opportunities with the District Coordinator and Regional Manager (Account Executive)
Advocate for districts within Amira and synthesize feedback on products, services, and strategy
Track KPIs including GRR, NRR, portfolio-level customer health, executive engagement, and usage-at-dosage customer performance

Requirements

What you’ll need

8+ years of experience in customer success, account management, or school district leadership (e.g., as a Principal, Superintendent, or District Administrator)
Proven track record of managing and growing a multi-million dollar book of business in a SaaS environment
Proven track record of high (85%+) gross renewal rates
Deep understanding of K-12 education systems, including funding cycles, decision-making processes, and key political dynamics
Exceptional executive presence and communication skills; comfortable presenting to C-level audiences
Strong leadership skills with experience managing a team
Network of educators within the region, particularly at the C-suite level, who can speak to your excellent work
Significant travel associated with this role

Benefits

Comp & perks

Medical, dental, and vision benefits
401(k) with company matching
Flexible time off
Stock option ownership
Cutting-edge work
The opportunity to help children around the world reach their full potential