Amira Learning

Operations

• Administer and optimize the ChurnZero platform, including configuration, user management, integrations, governance, segmentation, play creation, and data hygiene
• Set up AI agents and build personalized automated communication across multiple channels
• Design, build, and maintain automated customer journeys, plays, alerts, workflows, fail-safes, and quality checks
• Partner with Customer Success and IT to translate strategic priorities into automation workflows
• Create dashboards and reporting infrastructure for customer health, engagement, retention, teacher activation, and student utilization
• Write SQL queries to extract, transform, and analyze customer data
• Develop predictive analytics and early warning systems for churn risk
• Build and deploy AI agents and AI-powered content workflows for customer communications
• Create prompt templates and guardrails for accurate, on-brand AI communications
• Connect AI tools with customer data platforms and communication channels through APIs
• Collaborate with Scaled Success on automation strategy and customer needs
• Provide technical consultation on automation initiatives
• Train team members on automation tools and data dashboards
• Document processes, create user guides, and contribute to service-tier, segmentation, and engagement-model planning

Explore Success Operations Engineer at Amira Learning. Review requirements and application details.

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Success Operations Engineer