Success Manager

Amira Learning

. Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and implementation of software solutions in the Education SaaS industry, with a strong focus on delivering professional development and training for educators. Capable of analyzing data to drive actionable insights and improve product adoption and customer satisfaction.

Highest-signal resume keywords

Project ManagementCustomer SuccessData AnalysisProfessional DevelopmentEducation SaaS Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven Intervention PlansKPI TrackingTechnical SetupUser TrainingSoftware Implementation

Soft Skills

Excellent CommunicationOrganizational SkillsEmpathy for EducatorsCollaborationPresentation Skills

Industry Keywords

K-12 EducationCurriculum IntegrationCustomer Health ScoreProduct Adoption MetricsEducation Administration

About the role

Key responsibilities & impact

Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch
Design and deliver engaging training and professional development sessions for teachers, coaches, and school administrators, both virtual and on-site
Monitor product usage data to identify trends, celebrate successes, and address adoption risks
Develop and execute data-driven intervention plans for at-risk users or schools
Build collaborative relationships with Curriculum Directors, Principals, Instructional Coaches, and teacher leaders
Consult with schools on best practices for integrating Amira into existing curricula and instructional routines
Distill why the product is working well or failing to deliver value and convey actionable feedback to R&D
Proactively identify and mitigate customer concerns or issues
Track KPIs including gross renewal rate, customer satisfaction, time-to-value, product adoption and usage metrics, and customer health score

Requirements

What you’ll need

3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Teacher)
Experience implementing software solutions, preferably in the Education SaaS industry
Experience delivering professional development or training to adults
Strong project management and organizational skills
Ability to analyze data to derive actionable insights
Excellent communication and presentation skills
Deep empathy for the challenges and goals of educators
50% travel associated with this role
Preferred: Experience in education administration and/or a start-up organization

Benefits

Comp & perks

Competitive Salary
Medical, dental, and vision benefits
401(k) with company matching
Flexible time off
Stock option ownership
Cutting-edge work
The opportunity to help children around the world reach their full potential
Mission-driven work supporting literacy development for PreK-7 students across the country
Technical innovation working at the forefront of AI-enabled customer success
Strategic impact directly influencing revenue and shaping service to millions of students
Growth opportunity to build and scale automation infrastructure as the company and team grow
Collaborative culture with a small, focused team where contributions are visible and valued