Success Operations Engineer

Amira Learning

. Administer and optimize the ChurnZero platform, including configuration, user management, integrations, governance, segmentation, play creation, and data hygiene .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in administering and optimizing the ChurnZero platform, including automation workflows and customer communication strategies. Proficient in SQL for data analysis and experienced in building integrations and dashboards to enhance customer success metrics.

Highest-signal resume keywords

ChurnZero AdministrationSQL Query OptimizationEmail Automation WorkflowsAPI Integration ExperiencePredictive Analytics Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLChurnZeroAutomation WorkflowsData AnalysisHTMLAI Communication AutomationPredictive AnalyticsCustomer Success MetricsDashboard CreationSegmentation

Soft Skills

Analytical SkillsSelf-Directed Work StyleProject ManagementCollaborationTraining and Documentation

Tools & Technologies

ZapierMakeWorkatoTableauLookerPowerBICustomer Data PlatformsAI AgentsCommunication ChannelsAutomation Tools

Industry Keywords

Customer Success OperationsB2B SaaSEducation TechnologyCustomer CommunicationTech-Touch Customer Success

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Administer and optimize the ChurnZero platform, including configuration, user management, integrations, governance, segmentation, play creation, and data hygiene
Set up AI agents and build personalized automated communication across multiple channels
Design, build, and maintain automated customer journeys, plays, alerts, workflows, fail-safes, and quality checks
Partner with Customer Success and IT to translate strategic priorities into automation workflows
Create dashboards and reporting infrastructure for customer health, engagement, retention, teacher activation, and student utilization
Write SQL queries to extract, transform, and analyze customer data
Develop predictive analytics and early warning systems for churn risk
Build and deploy AI agents and AI-powered content workflows for customer communications
Create prompt templates and guardrails for accurate, on-brand AI communications
Connect AI tools with customer data platforms and communication channels through APIs
Collaborate with Scaled Success on automation strategy and customer needs
Provide technical consultation on automation initiatives
Train team members on automation tools and data dashboards
Document processes, create user guides, and contribute to service-tier, segmentation, and engagement-model planning

Requirements

What you’ll need

5+ years of experience in customer success operations, marketing operations, or similar technical operations role
Expert-level knowledge of ChurnZero, including play creation, segmentation, and reporting
Strong proficiency with email automation and customer communication workflows
Demonstrated ability to write and optimize SQL queries for data extraction and analysis
Experience working with APIs and building integrations using Zapier, Make, Workato, or custom API connections
Proven track record of building automated workflows that drive measurable business outcomes
Strong analytical skills with ability to translate data into actionable insights
Self-directed work style with ability to manage multiple priorities and projects simultaneously
Familiarity with HTML and other front-end technologies
Preferred: Experience with AI communication automation tools, Salesforce and CRM data models, education technology or B2B SaaS customer success, Python or other scripting languages, Tableau/Looker/PowerBI, customer success metrics and methodologies, and scaled or tech-touch customer success models

Benefits

Comp & perks

Medical, dental, and vision benefits
401(k) with company matching
Flexible time off
Stock option ownership
Cutting-edge work
The opportunity to help children around the world reach their full potential
Mission-driven work supporting literacy development for PreK-7 students
Technical innovation working at the forefront of AI-enabled customer success
Strategic impact directly influencing revenue and service to millions of students
Growth opportunity to build and scale automation infrastructure
Collaborative culture with a small, focused team