Partner Support Specialist

Ammortal

. Manage and resolve incoming support tickets through the CRM .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer support through CRM systems, particularly HubSpot, while maintaining data integrity and optimizing workflows. Strong communication and organizational skills are essential for enhancing the residential customer experience and collaborating with cross-functional teams.

Highest-signal resume keywords

HubSpot CRM ExperienceCustomer Support ManagementOrganizational SkillsVirtual Training FacilitationData Integrity Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM OperationsWorkflow OptimizationData ManagementWeb LiteracyAudit Review

Soft Skills

EmpathyCommunication SkillsProactive AdaptabilityCollaborationAttention to Detail

Tools & Technologies

HubSpotCRM Software

Industry Keywords

Customer ExperiencePartner SupportVirtual WebinarsEvent LogisticsFeedback Gathering

About the role

Key responsibilities & impact

Manage and resolve incoming support tickets through the CRM
Maintain clean, accurate records and data integrity
Assist in building and optimizing HubSpot CRM tags, categories, workflows, and reports
Identify opportunities to improve support workflows and system efficiency
Serve as the main point of contact for residential customers
Conduct regular customer check-ins and share updates or resources
Gather feedback to refine the residential customer experience
Review partner websites, brand presence, and staff familiarity with Ammortal
Compile actionable recommendations to enhance partner touchpoints
Provide audit findings to the Partner Success Manager
Host virtual webinars and trainings
Create and distribute newsletters, surveys, and partner spotlights
Occasionally assist with in-person and virtual event logistics

Requirements

What you’ll need

Empathetic and people oriented, able to listen deeply, understand others’ perspectives, and respond thoughtfully
Strong organizational and communication skills with an eye for detail
Confident hosting or facilitating virtual trainings
Proactive and adaptable, comfortable working in a fast-paced startup environment
Collaborative mindset, working smoothly with Partner Success, Marketing, and Operations teams
Experience with HubSpot or similar CRM platforms
Web literacy: ability to review and assess partner websites and conduct audit reviews
2+ years of experience in partner support, customer service, or CRM operations
Strong attention to detail and organizational skills, able to manage multiple tickets, tasks, and follow-ups
Excellent written and verbal communication skills across email, CRM notes, and virtual sessions

Benefits

Comp & perks

80% health, dental, and vision covered
15,000 equity options vesting over 4 years
Flexible paid time off
Remote, US-based
Preference for EST and CST time zone locations
Participation in onsite events encouraged but not required