Ammortal

Customer Support

• Manage and resolve incoming support tickets through the CRM
• Maintain clean, accurate records and data integrity
• Assist in building and optimizing HubSpot CRM tags, categories, workflows, and reports
• Identify opportunities to improve support workflows and system efficiency
• Serve as the main point of contact for residential customers
• Conduct regular customer check-ins and share updates or resources
• Gather feedback to refine the residential customer experience
• Review partner websites, brand presence, and staff familiarity with Ammortal
• Compile actionable recommendations to enhance partner touchpoints
• Provide audit findings to the Partner Success Manager
• Host virtual webinars and trainings
• Create and distribute newsletters, surveys, and partner spotlights
• Occasionally assist with in-person and virtual event logistics

Partner Support Specialist

Application Engineer

• Develop features and fixes for Chamber application software on embedded Linux, with guidance from senior engineers
• Learn and contribute to software communicating with hardware over serial and bus protocols
• Write clean, tested code and participate in code reviews
• Take part in quality assurance to help keep Chamber software reliable
• Investigate and resolve customer issues, escalating when needed
• Assist with maintenance of early-generation Chamber software
• Contribute to frontend work as needed
• Collaborate with hardware, operations, and customer experience teammates

Embedded Linux Applications Engineer

• Own the design and development of Chamber application software on embedded Linux
• Build hardware communication over serial and bus protocols
• Lead architectural decisions for the microservices-based platform and drive them through implementation
• Define and uphold engineering standards for code quality, testing, and deployment
• Act as the technical escalation point for complex customer and field issues
• Maintain and occasionally extend early-generation Chamber software
• Contribute to frontend work as needed to ship complete features
• Collaborate with hardware, operations, and customer experience teammates to deliver end-to-end solutions
• Help make architectural decisions, set code quality and testing standards, and support teammates' development

Senior Embedded Linux Applications Engineer

Full-stack Engineer

• Develop features and functionality for Chamber software across the full stack
• Contribute to architectural decisions for the microservices-based platform
• Maintain and occasionally develop features for early-generation Chamber software
• Participate in quality assurance processes to ensure software reliability and performance
• Provide technical support for customer issues when needed
• Collaborate with software, hardware, operations, and customer experience teammates to deliver robust end-to-end solutions
• Work across frontend user interfaces, backend services, embedded systems, web applications, system-level programming, IoT communication, and containerized deployments
• Fly to Asheville once per quarter (four times per year) to work with the team on-site for 3–4 days
• Occasionally meet with the VP of Product in Austin and work directly with a chamber

Partner Support Specialist

Embedded Linux Applications Engineer

Senior Embedded Linux Applications Engineer

Software Engineer – Full-Stack