Partner Support Specialist

Ammortal

. Manage and resolve incoming support tickets through the CRM .

Posted 10/19/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and support workflows, with a strong focus on utilizing HubSpot CRM for data organization and reporting. Capable of facilitating virtual trainings and enhancing partner engagement through effective communication and collaboration.

Highest-signal resume keywords

HubSpot CRM ExperienceCustomer Support ManagementVirtual Training FacilitationData Organization and ReportingPartner Success Support Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM ManagementData IntegrityWorkflow OptimizationEmail MarketingWeb LiteracyReportingEvent LogisticsPartner EngagementCustomer Check-insActionable Recommendations

Soft Skills

EmpathyStrong Communication SkillsOrganizational SkillsProactive AdaptabilityCollaborative Mindset

Tools & Technologies

HubSpotAsanaEmail Communication ToolsWeb Audit ToolsSurvey Tools

Industry Keywords

Partner SupportCustomer ServiceStartup EnvironmentMarketing ExperienceSocial Platforms

About the role

Key responsibilities & impact

Manage and resolve incoming support tickets through the CRM
Maintain clean and accurate records for data integrity and team visibility
Assist in building and optimizing HubSpot CRM, including tags, categories, workflows, and reports
Identify opportunities to improve support workflows and system efficiency
Own relationships with residential customers as the main point of contact for ongoing support
Conduct regular customer check-ins, address questions, and share updates or resources
Gather feedback to refine the residential customer experience
Review partner websites, brand presence, and staff familiarity with Ammortal
Compile actionable recommendations to enhance partner touchpoints
Provide findings to the Partner Success Manager
Host virtual webinars and trainings for partner education and engagement
Create and distribute newsletters, surveys, and partner spotlights
Occasionally assist with in-person and virtual event logistics and partner experience

Requirements

What you’ll need

Remote, US-based; preference for EST and CST time zones
Empathetic and people oriented, able to listen deeply, understand others’ perspectives, and respond thoughtfully
Strong organizational and communication skills with an eye for detail
Confident hosting or facilitating virtual trainings
Proactive and adaptable, comfortable working in a fast-paced startup environment
Collaborative mindset, working smoothly with Partner Success, Marketing, and Operations
Experience with HubSpot or similar CRM platforms
Web literacy: ability to review and assess partner websites and conduct audit reviews
Data organization and reporting experience preferred
Experience with tools like Asana preferred
Email marketing or communication tool experience, preferably with HubSpot
2+ years of experience in partner support, customer service, or CRM operations
Strong attention to detail and organizational skills, able to manage multiple tickets, tasks, and follow-ups
Excellent written and verbal communication skills
Partner Success Support experience preferred
Entry-level marketing experience, including social platforms and website experience, preferred
Training or event background preferred

Benefits

Comp & perks

80% health, dental, and vision covered
15,000 equity options vesting over 4 years
Flexible paid time off
Remote, US-based
Opportunities to grow into leadership
Hands-on experience and opportunities to make a tangible impact
Participation in onsite events encouraged but not required