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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong abilities in customer research, user experience improvement, and effective communication. Proficient in synthesizing feedback and collaborating with cross-functional teams to enhance product offerings in the K–12 education technology sector.
Highest-signal resume keywords
Customer Research ExperienceUser InterviewsUsability TestingStrong Written And Verbal Communication SkillsKnowledge Of K–12 Education Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Journey MappingSynthesis Of InformationIdentifying ThemesUser TestingSurveysFeedback OrganizationDocumentation ContributionProduct DevelopmentCritical Thinking About UsabilityCollaboration
Soft Skills
Excellent Interpersonal SkillsCollaboration SkillsAbility To Communicate Insights Clearly
Tools & Technologies
Research ToolsCollaboration PlatformsDigital Products
Industry Keywords
Voice Of The CustomerCustomer ExperienceUser ResearchEducationCommunications
About the role
Key responsibilities & impact- Support customer and user research initiatives by gathering, organizing, and synthesizing feedback
- Identify customer needs, pain points, and opportunities to improve the user experience
- Partner with cross-functional teams to document customer insights and inform product and service improvements
- Assist with user testing, surveys, interviews, and other Voice of the Customer activities
- Contribute to customer-facing documentation, support resources, journey maps, presentations, and internal communications
- Track and organize customer feedback to identify recurring themes and prioritize opportunities
- Participate in product demos and Product Manager meetings to build knowledge of Amplify's products and services
Requirements
What you’ll need- Current enrollment in an undergraduate degree program, returning to school in Fall 2027
- Full-time availability from June 7, 2027, through August 13, 2027
- Must be authorized to work in the US
- Must reside in the US for the internship's duration
- Strong written and verbal communication skills
- Ability to synthesize information, identify themes, and communicate insights clearly
- Knowledge of and interest in the K–12 education technology field
- Experience with customer research, user interviews, surveys, usability testing, customer support, or related activities
- Interest in customer experience, user research, product development, education, communications, or a related field
- Excellent interpersonal and collaboration skills
- Ability to think critically about usability and suggest thoughtful improvements
- Familiarity with digital products, customer journey mapping, research tools, or collaboration platforms
- Background check required if selected for employment
- May be required to provide proof of vaccination or submit to enhanced background screening, such as fingerprinting
Benefits
Comp & perks- Paid, remote 10-week internship
- 2-day in-person experience at Amplify HQ in Brooklyn, NY
- Product demos
- Team-building activities
- Engagement initiatives
- Virtual speaker series featuring Amplify executives
- Dedicated mentorship
- Direct experience with Customer Experience and EdTech tools and practices
- Collaboration with teams across the organization
- Hands-on training in a fast-paced, agile environment
- Exposure to Technology, Marketing, Design, Operations, Product, and Production