Customer Success Manager

Amplify

. Serve as the primary point of contact for customers in the Strategic Region .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving student achievement through effective implementation of educational products. Skilled in strategic partnership development, project management, and data analysis to enhance customer engagement and success.

Highest-signal resume keywords

K–12 Education ExperienceCustomer Success ManagementProject Management SkillsData Analysis and InterpretationStrategic Thought Partnership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCurriculum ImplementationCustomer Data AnalysisImplementation PlanningReport Creation

Soft Skills

Excellent Verbal CommunicationStrong Organizational SkillsResourcefulnessIndependent Problem-SolvingAbility to Influence Stakeholders

Tools & Technologies

SalesforceGainsightGoogle SuiteAmplify Literacy ProductsAmplify STEM Products

Industry Keywords

Educational PublishingDistrict LeadershipProfessional LearningStudent Achievement GoalsCustomer Engagement Health

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers in the Strategic Region
Own the customer experience from launch through ongoing partnership
Manage account relationships and lead onboarding and implementation efforts
Provide ongoing support to help customers achieve student achievement goals
Act as a trusted advisor, strategic thought partner, and coach to district and school leaders
Manage and grow a portfolio of accounts
Drive retention, identify expansion and upsell opportunities, and support renewals
Develop and execute success plans aligned with customer goals
Build long-term partnerships and set multi-year goals
Execute project plans for standard and complex district implementations
Define project priorities and ensure launch readiness
Identify risks and launch blockers and implement solutions or workarounds
Maintain project status and communicate with internal and external partners
Coordinate Professional Learning plans and involve product specialists
Analyze usage and student performance data
Lead conversations to set implementation goals and align on progress
Recommend targeted supports and action steps
Monitor customer engagement health and drive corrective action plans
Partner with internal teams to resolve customer issues and inform customer lifecycle processes
Maintain expertise across Amplify’s Literacy and/or STEM product suite
Prioritize account issues, remove barriers, advance implementation goals, and provide resolution updates

Requirements

What you’ll need

Bachelor’s Degree or related work experience
4+ years working in K–12 education
Understanding of teaching and learning, curriculum implementation, and district and school leader priorities
Ability to serve as a strategic thought partner to educators and district leaders
Ability to translate complex implementation or achievement information into practical decisions and actions
Ability to interpret customer data, identify meaningful patterns, and communicate evidence-based recommendations
Excellent verbal, written, and presentation skills
Ability to create district reports and meeting minutes
Strong organizational and project management skills
Proven track record handling customer escalations and fostering positive resolutions
Ability to engage and influence stakeholders at all executive levels
Strong strategic thinking and ability to drive results independently
Resourcefulness and independent problem-solving ability
Comfort operating under ambiguity
Willingness to work a flexible schedule, including non-standard business hours, to support international accounts
Preferred: experience in education, school/district leadership, or educational publishing/technology
Preferred: background in Elementary Literacy and/or STEM; experience teaching or using Amplify products
Preferred: experience with Salesforce, Gainsight, and Google Suite
Preferred: experience in Account Management or Customer Success
Preferred: experience leading or facilitating professional learning, instructional coaching, school walkthroughs, and implementation-focused data conversations
Background check required if selected
Legally authorized to work in the United States

Benefits

Comp & perks

Bonus opportunity
401(k) plan
Competitive health insurance
Mental health options
Basic life insurance
Paid time off
Parental leave
Access to best-in-class development programs
Remote work arrangement
In-person onboarding or periodic travel to headquarters in New York, as required