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Amplify

IT Services Intern

Amplify

. Support day-to-day IT service delivery, including help desk ticket management, troubleshooting, and resolution across hardware, software, and network issues .

Posted 10/19/2026internshipRemote • United StatesEntry Level💰 $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong capabilities in IT service delivery, including troubleshooting and resolution of hardware, software, and network issues. Proficient in managing IT assets and user account workflows while contributing to documentation and knowledge sharing in the K–12 education technology sector.

Highest-signal resume keywords
IT Service ManagementTechnical TroubleshootingHelp Desk OperationsMicrosoft 365Cloud Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
TroubleshootingDevice ProvisioningUser Account ManagementBasic System ConfigurationTechnical Support
Soft Skills
Written CommunicationVerbal CommunicationInterpersonal SkillsCollaboration
Tools & Technologies
ServiceNowJira Service ManagementZendeskMicrosoft 365Google Workspace
Industry Keywords
K–12 Education TechnologyIT OperationsCybersecurityNetwork AdministrationIdentity and Access Management

Tech Stack

Tools & technologies
CloudCyber SecurityITSMLinuxMacOSServiceNow

About the role

Key responsibilities & impact
  • Support day-to-day IT service delivery, including help desk ticket management, troubleshooting, and resolution across hardware, software, and network issues
  • Identify recurring technical issues, inefficiencies, and service gaps to improve IT processes and end-user experience
  • Assist with device provisioning, software deployment, user account management, and onboarding/offboarding workflows
  • Contribute to IT documentation, knowledge base articles, standard operating procedures, and internal service guides
  • Track and manage IT assets, inventory records, and service requests
  • Help maintain a secure, scalable, reliable technology environment supporting Amplify's educational products

Requirements

What you’ll need
  • Current enrollment in an undergraduate degree program, returning to school in Fall 2027
  • Full-time availability from June 7, 2027, through August 13, 2027
  • Must be authorized to work in the US
  • Must reside in the US for the internship's duration
  • Strong written and verbal communication skills
  • Ability to synthesize information, identify themes, and communicate insights clearly
  • Knowledge of and interest in the K–12 education technology field
  • Working knowledge of IT service management platforms such as ServiceNow, Jira Service Management, or Zendesk
  • Exposure to Windows, macOS, and Linux environments; basic system configuration and administration
  • Background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or prior experience
  • Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations
  • Excellent interpersonal and collaboration skills across technical and non-technical teams
  • Comfort with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms
  • Background check required if selected

Benefits

Comp & perks
  • Paid, remote 10-week internship
  • 2-day in-person experience at Amplify HQ in Brooklyn, NY
  • Product demos, team-building activities, and engagement initiatives
  • Virtual speaker series featuring Amplify executives
  • Dedicated mentorship
  • Direct exposure to IT service management tools, platforms, and best practices used in EdTech
  • Real-world IT challenges supporting educators, students, and families
  • Collaboration with IT, Engineering, Security, and Operations teams
  • Contributions to infrastructure and service improvement initiatives
  • Mentorship from industry professionals
  • Exposure to IT Support, Systems Administration, Cloud Services, Cybersecurity, and IT Operations
  • Hands-on training in a fast-paced, agile environment
  • Opportunities to help shape infrastructure reliability, security, and efficiency