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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Order Fulfillment and Material Support processes, with a strong focus on data integrity, compliance, and operational efficiency. Proficient in leveraging analytical skills and advanced tools to drive system improvements and enhance customer satisfaction.
Highest-signal resume keywords
O2C Process KnowledgeERP Systems (Netsuite, SAP, Oracle)Data Management PrinciplesAdvanced Excel and Google Sheets ProficiencyAnalytical and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementProcess ImprovementQuality Metrics EstablishmentKPI MonitoringAutomationComplianceAudit SupportProject ManagementSystem ImplementationData Risk Mitigation
Soft Skills
Communication SkillsRelationship-BuildingAdaptabilityAnalytical ThinkingProblem-Solving
Tools & Technologies
ExcelGoogle SheetsAI Tool SetsERP Systems
Industry Keywords
Customer Physical FulfillmentSupply ChainBusiness SystemsEducational PublishingEducational Technology
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Support the Customer Physical Fulfillment team’s data management goals
- Establish process and quality metrics and gather data for leadership decision-making
- Drive system and process improvements for timely physical fulfillment and customer satisfaction
- Understand Order Fulfillment and Material Support processes, including required inputs and outputs
- Identify challenges and development opportunities and collaborate with the Manager, Data Integrity on scalable solutions
- Collaborate with Business Systems, Finance, and Supply Chain teams to enhance system capabilities and optimize workflows
- Serve as subject matter expert on O2C data integrity during system implementations, migrations, and upgrades
- Improve data-related controls, automation, and efficiency in outbound order processes
- Monitor industry trends, standards, best practices, innovations, and emerging technologies
- Document and update best practices for senior leadership
- Ensure compliance with internal controls, audit requirements, and external regulatory standards
- Identify and mitigate data risks affecting financial accuracy, customer satisfaction, or supply chain performance
- Support O2C audit requests, documentation, and reporting
- Represent Customer Physical Fulfillment in meetings and workshops
- Build and develop proactive SLA/KPI monitoring dashboards
- Review progress feedback and monitor KPIs within peer groups
- Partner with cross-functional leaders to align priorities and support business objectives
- Manage competing priorities and adapt as situations change
Requirements
What you’ll need- BA/BS degree
- Sophisticated proficiency with Excel, Google Sheets, and AI tool sets
- Excellent analytical, problem-solving, and communication skills
- Experience working on large-scale projects
- Experience handling day-to-day operational requests from the business
- Ability to successfully manage multiple tasks
- Strong relationship-building and communication skills
- Experience in education, school/district leadership, or educational publishing/technology preferred
- Strong knowledge of O2C processes, ERP systems (Netsuite, SAP, Oracle, or equivalent), and data management principles preferred
- Strong business acumen and ability to balance operational detail with strategic priorities preferred
- Legally authorized to work in the United States
- Background check required if selected
Benefits
Comp & perks- Bonus opportunity
- 401(k) plan
- Competitive health insurance
- Mental health options
- Basic life insurance
- Paid time off
- Parental leave
- Access to best-in-class development programs
- Remote work arrangement
- In-person onboarding or periodic travel to the New York headquarters as required
