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Amplify

Product Support Specialist

Amplify

. Support development and improvement of digital and print curriculum products .

Posted 11/3/2026contractRemote • United StatesJunior💰 $25 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication, research, and organizational skills while supporting the development of digital and print curriculum products in the EdTech sector. Capable of synthesizing information, managing tasks, and collaborating with cross-functional teams to enhance product offerings.

Highest-signal resume keywords
Product DevelopmentCurriculum DesignResearch and AnalysisWritten CommunicationEdTech Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Product BriefsUser StoriesBacklog ManagementProduct Metrics TrackingIssue Triage
Soft Skills
Attention to DetailOrganizationSynthesis of Information
Tools & Technologies
AI Tools
Industry Keywords
EdTechCurriculumCustomer SuccessEducational TechnologyTeaching

About the role

Key responsibilities & impact
  • Support development and improvement of digital and print curriculum products
  • Prepare for customer interviews or observations, document feedback, and summarize themes
  • Learn the product, users, market, and performance; share findings and questions with the product team
  • Research competitors and emerging trends to identify opportunities
  • Draft and maintain product briefs, requirements, user stories, and planning materials
  • Organize backlog items and prepare for planning by documenting context, dependencies, and open questions
  • Coordinate with design, engineering, content, research, and other partners to keep defined work moving
  • Flag issues and risks early
  • Support testing, issue triage, release notes, and communication about completed work
  • Track product metrics and report findings accurately
  • Explore appropriate AI and other tools with the team
  • Contribute to retrospectives and process improvements

Requirements

What you’ll need
  • 0–1 years of experience in product
  • Experience in an EdTech-adjacent role, such as teaching, customer success, or product marketing
  • Interest or experience in product work, education, curriculum/content, or educational technology
  • Strong written communication, research, organization, and attention to detail
  • Ability to synthesize information and manage several defined tasks
  • Relevant experience may come from employment, teaching, internships, academic projects, or equivalent work
  • Bachelor’s degree or equivalent experience preferred
  • Legal authorization to work in the United States
  • Background check required if selected for employment
  • May be required to provide additional documentation, proof of vaccination, or submit to enhanced background screening such as fingerprinting

Benefits

Comp & perks
  • Remote work
  • Opportunity to work on education products serving K–12 educators and students
  • Reasonable accommodations for qualified individuals with disabilities
  • In-person onboarding or periodic travel to Amplify headquarters in New York, as required