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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive Salesforce administration expertise, including hands-on experience with Salesforce CPQ, Sales Cloud, and integration with third-party tools. Proficient in managing workflows, data quality, and system documentation while ensuring compliance and optimizing platform performance.
Highest-signal resume keywords
Salesforce Administration ExperienceSalesforce CPQ ExpertiseApex Development SkillsSalesforce Integration ExperienceCertified Salesforce Administrator
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce AdministrationSalesforce CPQApex TriggersApex ClassesSOQLSOSLVisualforceLightning Web ComponentsData Quality ManagementChange Set Deployment
Soft Skills
Customer Service OrientationProblem-Solving SkillsCollaboration
Tools & Technologies
SalesforceDevOps ToolingCopadoGitHubIntegration Platforms
Certifications & Qualifications
Certified Salesforce AdministratorSalesforce CPQ SpecialistPlatform Developer I/II
Industry Keywords
Quote-to-Cash ProcessRevenue OperationsSOX ComplianceGlobal Company Experience
Tech Stack
Tools & technologiesCloudVisualforce
About the role
Key responsibilities & impact- Administer, configure, troubleshoot, maintain, test, upgrade, and support the Salesforce platform
- Maintain and optimize CPQ, pricing, quoting, and opportunity workflows supporting the quote-to-cash process
- Serve as escalation support for Salesforce issues, including contract, entitlement, and provisioning discrepancies
- Drive root-cause fixes for escalated issues
- Collaborate with Sales, GTM Operations, Finance, Product & Engineering, and GTM leadership
- Gather requirements independently and support end users across the RevOps and Salesforce ecosystem
- Define and implement Salesforce standard operating procedures for field hygiene, data retention, integrations, permission sets, and validation rules
- Conduct system audits and health checks to identify and resolve data-quality issues
- Manage pre-production and production environments
- Deploy changes using change sets or DevOps tooling and protect production-system integrity
- Own Salesforce license allocation and forecasting and monitor data storage against org limits
- Build integrations, data flows, and managed-package installations between Salesforce and external systems
- Create and maintain system documentation for cross-team training
- Participate in release planning, UAT, and post-deployment validation
- Implement GTM Engineering roadmap initiatives from design through testing and deployment
- Monitor Salesforce platform changes and recommend relevant features and capabilities
- Transition reactive Salesforce support into an agent-supported triage engine
- Define a data-retention strategy and identify data-storage optimization opportunities
- Refine Salesforce RBAC for consistency across users and profiles
- Respond independently to reactive CPQ questions
Requirements
What you’ll need- 5+ years of Salesforce administration experience, including hands-on Salesforce CPQ and quote-to-cash experience in a production revenue organization
- Hands-on experience with Salesforce Sales Cloud
- Functional understanding of CPQ, pricing rules, and quote-to-contract-to-order handoff
- Hands-on experience writing and maintaining Apex triggers, classes, batch jobs, and schedulable jobs
- Ability to read, troubleshoot, and safely extend existing Apex code
- Foundational knowledge of Visualforce, Lightning Web Components, SOQL/SOSL, and platform limits
- Experience integrating Salesforce with third-party tools via native connectors, managed packages, or integration platforms
- Strong customer service orientation and desire to help users resolve problems
- Certified Salesforce Administrator or similar experience
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field, or equivalent practical experience
- Salesforce CPQ Specialist, CPQ and Billing Consultant Accredited Professional, or Platform Developer I/II certifications are nice to have
- Experience supporting Salesforce at a global, publicly traded company under SOX compliance is nice to have
- Experience with Salesforce CI/CD and release automation, such as Copado or GitHub, is nice to have
- Ability to lead Salesforce initiatives end to end is nice to have
- Must be able to work in the United States; application asks about sponsorship for employment visa status
Benefits
Comp & perks- Eligible for equity, benefits and other forms of compensation
- Unlimited PTO (Washington only)
- 10 to 13 holidays annually (Washington only)
- Medical, dental and vision PPO and CDHP plans (Washington only)
- Company-sponsored 401(k) retirement plan
- Excellent medical, dental and vision insurance coverage, with 100% employer-paid premiums for employees on select plans
- 401(k) retirement plan with employer match of up to 1% of eligible pay each pay period, up to $2,000 annually
- Flexible time off and paid holidays
- Monthly wellness stipend
- Monthly commuter transit/parking stipend
- Quarterly learning and development stipend
- New-hire home office equipment stipend
- 12 weeks of paid parental leave
- Carrot fertility, adoption and surrogacy support
- Back-up child care support
- No-cost access to Modern Health coaching and therapy sessions
- Employee Stock Purchase Program (ESPP)
- Mentorship programs
- Management training
- Wellness initiatives
- Charitable giving grant
- Paid volunteer time off