Senior Technical Success Manager, Emerging Enterprise

Amplitude

. Own customer deployment, adoption, and outcomes for a portfolio of 40–50 accounts from presales through renewal .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $151,000 - $227,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Technical Account Management, with a strong focus on leading enterprise software deployments and driving product adoption. Proficient in project management, data governance, and leveraging AI to enhance customer outcomes.

Highest-signal resume keywords

Customer Success ManagementProject ManagementEnterprise Software DeploymentData GovernanceAI Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer DeploymentChange ManagementData ArchitectureInstrumentation MethodsTaxonomy DesignDigital AnalyticsProduct AnalyticsPortfolio ManagementRisk ManagementUse-Case Alignment

Soft Skills

Excellent CommunicationInfluencing SkillsProblem-SolvingCoachingStakeholder Engagement

Tools & Technologies

AmplitudeAI Agent Workflows

Industry Keywords

B2B SaaSCustomer AdoptionRenewalsExecutive Business ReviewsGrowth Opportunities

About the role

Key responsibilities & impact

Own customer deployment, adoption, and outcomes for a portfolio of 40–50 accounts from presales through renewal
Lead deployment planning and implementation, including scoping, deployment-plan creation, kickoff meetings, use-case alignment, delivery coordination, and project reporting
Track and manage risks and issues across active deployments and drive resolution before timelines or outcomes are affected
Monitor portfolio health through AI-augmented signals to accelerate adoption, drive renewals, and deepen stakeholder engagement
Drive product adoption through live working sessions, identifying new use cases, and showcasing platform capabilities
Develop and maintain success plans tied to customer goals and track milestones and risks from onboarding through renewal
Build and deliver executive business reviews connecting platform usage to measurable business impact
Partner with Account Executives on renewals and expansion, building value stories, coaching champions, and identifying growth opportunities
Serve as the voice of the customer internally by channeling product feedback, market needs, and customer priorities
Develop repeatable playbooks, share best practices, and improve methods for driving customer outcomes at scale
Understand customer business models, growth levers, and priorities
Set standards for customer implementation and ongoing success, guide customers toward proven approaches, and hold them accountable to success criteria
Recognize adoption gaps and technical blockers and drive creative solutions
Embed AI into daily workflows, experiment, iterate, and share best practices

Requirements

What you’ll need

Must be located in the Eastern Time (EST) or Central Time Zone (CST)
5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities
2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts
Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
Experience training or enabling non-technical teams to become data-sufficient
Excellent communication skills to influence everyone from a data engineer to a C-level executive
Expert-level project management skills
Ability to thrive in an independent and fast-paced environment
Technical fluency with data architecture, instrumentation methods, taxonomy design, and AI agent workflows
Ability to guide internal and partner delivery teams
Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms (nice to have)
Background in consulting, solutions delivery, or implementation (nice to have)
Experience using Amplitude as a practitioner (nice to have)

Benefits

Comp & perks

Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period up to $2,000 annually
Flexible time off and paid holidays
Monthly wellness stipend
Monthly commuter transit/parking stipend
Quarterly learning and development stipend
New hire home office equipment stipend
12 weeks of Paid Parental Leave
Carrot Fertility Benefits/Adoption/Surrogacy support
Back-up Child Care support
Mental health and wellness benefits including no-cost employee access to Modern Health coaching and therapy sessions
Employee Stock Purchase Program (ESPP)
Mentorship programs
Management training
Wellness initiatives
Charitable giving grant
Paid volunteer time off
Competitive pay and benefits packages