Senior Technical Success Manager – Emerging Enterprise

Amplitude

. Own customer deployment, adoption, and outcomes for a portfolio of 30–40 accounts from presales through renewal .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $151,000 - $252,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Technical Account Management, with a strong focus on leading enterprise software deployments and managing customer portfolios. Proven ability to drive product adoption, track outcomes, and influence stakeholders at all levels.

Highest-signal resume keywords

Customer Success ManagementEnterprise Software DeploymentProject ManagementData GovernanceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer DeploymentChange ManagementRisk ManagementSuccess Plan DevelopmentStakeholder EngagementBusiness Review DeliveryUse Case IdentificationMilestone TrackingAccount ManagementData Sufficiency Training

Soft Skills

Influencing SkillsIndependent WorkFast-Paced Adaptability

Tools & Technologies

AmplitudeDigital AnalyticsProduct Analytics

Industry Keywords

B2B SaaSPortfolio ManagementCustomer OutcomesConsultingSolutions Delivery

About the role

Key responsibilities & impact

Own customer deployment, adoption, and outcomes for a portfolio of 30–40 accounts from presales through renewal
Lead deployment planning and implementation, including scoping, deployment plan creation, kickoff meetings, use case alignment, delivery coordination, and project reporting
Track and manage risks and issues across active deployments and drive resolution before they impact timelines or outcomes
Monitor portfolio health through AI-augmented signals to accelerate adoption, drive renewals, and deepen stakeholder engagement
Drive product adoption through live working sessions, identifying new use cases, and showcasing platform capabilities
Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
Build and deliver executive business reviews connecting Amplitude usage to measurable business impact
Partner with Account Executives on renewals and expansion, building value stories, coaching champions, and identifying growth opportunities
Serve as the voice of the customer internally by channeling product feedback, market needs, and customer priorities
Develop repeatable playbooks, share best practices, and improve methods for driving customer outcomes at scale

Requirements

What you’ll need

Must be based in the Pacific Standard Time (PST) or Mountain Standard Time (MST) Zone
5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities
2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts
Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
Experience training or enabling non-technical teams to become data-sufficient
Excellent communication skills to influence everyone from a data engineer to a C-level executive
Expert-level project management skills
Ability to thrive in an independent and fast-paced environment
Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms (nice to have)
Background in consulting, solutions delivery, or implementation (nice to have)
Experience using Amplitude as a practitioner (nice to have)

Benefits

Comp & perks

Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
Flexible time off and paid holidays
Monthly wellness stipend
Monthly commuter transit/parking stipend
Quarterly learning and development stipend
New hire home office equipment stipend
12 weeks of Paid Parental Leave
Carrot Fertility Benefits/Adoption/Surrogacy support
Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions
Employee Stock Purchase Program (ESPP)
Mentorship programs
Management training
Wellness initiatives
Charitable giving grant
Paid volunteer time off
Equity
Bonus or commission opportunity