Customer Care Specialist

Amplity Health

. Provide customer service support for patient inquiries through phone, email, direct mail, and other channels .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $38,000 - $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service support, effectively communicating medical terminology and addressing patient inquiries across multiple channels. Proficient in maintaining quality standards and adhering to privacy and security procedures while managing adverse events and technical complaints.

Highest-signal resume keywords

Customer Service ExperienceExpert Level TypistBA/BS DegreeMedical Terminology CommunicationAdverse Events Processing

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic CommunicationProblem SolvingCollaboration

Tools & Technologies

Program DatabasesFAQsDiscussion Guides

Certifications & Qualifications

Representative LicenseJob-Related Documentation

Industry Keywords

HealthcarePatient InquiriesPrivacy ProceduresStandard Operating ProceduresWorking Practice Documents

About the role

Key responsibilities & impact

Provide customer service support for patient inquiries through phone, email, direct mail, and other channels
Maintain excellent quality standards and adhere to approved materials and guidelines
Accurately collect required information and capture it in specific program databases
Answer product questions using approved FAQs and discussion guides
Communicate empathetically and help callers understand medical terminology as needed
Identify and process potential Adverse Events and Technical Complaints according to Working Practice Documents
Follow privacy/security procedures, company policies, and Standard Operating and Working Procedures
Perform administrative and other non-telecommunication duties as needed
Identify and triage customer escalations through resolution, collaborating with other functions for compliant solutions

Requirements

What you’ll need

BA/BS degree or relevant work experience
Customer service-related experience
Expert level typist
May be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation, to gain access to hospitals or healthcare providers
May be required to apply for and obtain a representative license in certain jurisdictions or hospital systems