Amplity Health

Customer Support

• Foster positive relationships with internal teams and partners
• Manage fulfillment for Direct to Rep Programs across multiple brands
• Oversee print and field asset management for consumer programs, ensuring regulatory compliance
• Lead print distribution, quantity planning, and direct mail initiatives, including timelines, logistics, and launches
• Facilitate team meetings, develop operational reports, and track program performance against KPIs
• Collaborate with marketing, IT, and distribution teams on product launches, CRM setup, and inventory management
• Manage vendor relationships, program escalations, and stakeholder reporting
• Ensure asset re-reviews adhere to FUSE approval and regulatory standards
• Handle help desk tickets, FUSE Field Mobile updates, and compliance tools
• Manage My Rep Center, warehouse systems, and special shipments, including rework projects
• Align logistics, literature codes, and brand codes with distribution and field operations teams
• Oversee convention orders, manifests, and National Sales Meeting material distribution
• Analyze operational metrics to identify trends and implement process improvements
• Conduct monthly inventory review meetings and review inventory reports and dashboard metrics
• Forecast and plan quantities for initial ordering and replenishment based on utilization
• Manage destructions and material re-reviews
• Recommend literature replenishment quantities based on forecasting reports

Campaign Account Support Specialist – Level 3

Program Manager

• Lead implementation and delivery of client strategy, contracted deliverables, and key performance indicators
• Manage, coach, develop, and retain field medical teams through one-to-one meetings, field visits, feedback, and performance reviews
• Ensure team members have the scientific, therapeutic, product, technology, and compliance knowledge needed for credible peer-to-peer healthcare professional engagement
• Build trusted client relationships, lead quarterly business reviews, resolve program issues, and identify partnership growth opportunities
• Translate program requirements into objectives, operational plans, reporting, and measurable team expectations
• Partner with Talent Acquisition, People, Finance, Account Leadership, and other functions on hiring, onboarding, employee relations, resource planning, and program delivery
• Monitor program performance, gather field insights, prepare client and leadership reports, and recommend improvements
• Maintain knowledge of therapeutic areas, clinical evidence, treatment pathways, industry trends, competitive landscape, and relevant codes of conduct
• Manage budgets, expenses, forecasting inputs, and team resources
• Support program renewals, redeployment planning, and new business opportunities

Program Manager – Medical

Clinical Educator

• Provide disease state education to HCPs, patients, and caregivers about ultra-rare disease states
• Resolve genetic testing issues with offices as requested, working with the account team
• Support patient support programs, advocacy building, supportive HCP education, enhanced testing support, and disease awareness activities
• Host disease-state meetups virtually and/or in person
• Proactively engage opted-in patient portal participants, including outreach for family variant testing and education about disease and support organizations
• Recruit patients for marketing-sponsored events such as patient advisory boards and focus groups
• Provide additional patient support, including attending events on nights and weekends
• Build advocacy at regional and local levels and travel within the territory to identify opportunities
• Provide resources to patient advocacy groups to connect patients
• Educate about proper genetic testing through a third-party sponsored program in designated alternative specialties
• Lead non-branded webinars for patients and caregivers
• Collaborate with multiple cross-functional areas
• Identify, develop, and execute a multidisciplinary team approach
• Travel weekly across a multi-state territory including AK, OR, WA, CA, UT, ID, MT, NV, AZ, and other states as needed

Ultra-Rare Disease Clinical Educator

Outside Sales

• Drive sales performance and achieve business objectives within an assigned territory
• Promote and educate healthcare professionals on approved products
• Build trusted relationships with physicians, healthcare providers, pharmacies, clinics, hospitals, and other key customer accounts
• Develop and maintain strategic territory plans
• Deliver balanced, accurate, and compliant product presentations using approved promotional materials
• Establish and maintain productive relationships with healthcare providers and key stakeholders
• Execute targeted call plans and maintain appropriate call frequency
• Identify opportunities to expand product utilization while addressing customer needs and clinical considerations
• Manage and document product sample distribution in compliance with Company policy and PDMA requirements
• Maintain accurate customer records, territory information, and sales activity documentation
• Utilize approved sales and marketing resources to communicate product value
• Develop comprehensive knowledge of assigned therapeutic areas, disease states, and product indications
• Apply the Company's sales methodology, including DiSC communication principles
• Conduct pre-call planning and post-call analysis
• Analyze territory performance data, account insights, and sales reports
• Leverage approved business development resources and promotional budgets
• Complete expense reports, call reporting, and administrative requirements
• Document customer interactions and sales activities in the Veeva CRM system
• Monitor and respond to company communications and email correspondence daily
• Care for, maintain, and secure company-issued equipment and fleet vehicles
• Maintain compliance with company policies, regulatory requirements, and industry standards
• Participate in sales meetings, training programs, conference calls, and professional development activities
• Support patient-focused programs and initiatives
• Perform additional duties and special projects as assigned
• Travel throughout the assigned Western Texas territory, including healthcare offices, clinics, hospitals, pharmacies, and other customer locations

Pharmaceutical Field Sales Representative

Associate

• Engage Health Care Professionals by telephone to promote assigned client products and maximize product selling potential
• Develop and maintain relationships with HCPs and educate them about product features, benefits, safety profile and approved indications
• Use approved tools for product promotion and maintain product, program and customer activity knowledge
• Manage daily sales call activity to influence customers and increase product sales
• Promote client products through outbound and/or inbound calls and conduct in-depth product discussions with assigned HCP targets
• Profile and manage targeted HCP lists and provide value-added benefits to grow product volume
• Create and implement business plans to achieve territory and business sales goals
• Maintain required call productivity and metrics
• Achieve quarterly client sales quotas
• Communicate persuasively using approved messaging and promotional aids
• Maintain thorough knowledge of client products and programs
• Enter and verify information in Amplity/client CRM systems, including target responses, call activity, product orders and follow-up actions
• Listen and respond to customer needs and questions within program timelines
• Collaborate with client field sales account managers and sales managers on territory coverage
• Prepare management reports as needed
• Comply with applicable laws, regulations, Amplity policies, Code of Conduct, privacy and data guidelines
• Participate in meetings, training sessions and applicable national or local conventions
• Report to the Amplity Sales Manager or Program Director
• Work with program team members and Amplity home-office support
• Maintain positive relationships with customers and client contacts
• Complete other assigned projects

Associate Specialist

Account Manager

• Drive sales growth and achieve revenue targets within the assigned territory
• Foster strategic partnerships with Healthcare Professionals (HCPs) and key stakeholders
• Deliver solution-oriented communication about assigned products’ clinical benefits, safety profile, and approved indications
• Leverage approved tools and resources to promote product adoption, build market share, and enhance customer engagement
• Achieve or exceed territory sales objectives and revenue targets
• Manage daily sales activities and performance
• Identify, profile, and maintain a strategic focus on targeted HCPs
• Develop and execute territory business plans
• Engage customers compliantly using selling, listening, and negotiation skills and approved promotional resources
• Record and verify daily sales activity and customer interactions in the CRM system
• Address customer inquiries and needs
• Maintain positive relationships with customers and the Client
• Prepare detailed reports for management
• Adhere to applicable laws, regulations, Amplity policies, Code of Conduct, privacy and data guidelines, PDMA Guidelines, and Sample Administrative Agreements
• Participate in national, regional, and district meetings and training sessions
• Represent the Client at relevant conventions or conferences when applicable

Key Account Manager

Operations

• Manage strategic plans to ensure program objectives meet contract requirements
• Support the National Program Director and PML team with operational and project management tasks
• Create and deliver PowerPoint business presentations
• Conduct detailed program analysis and manage data to track metrics and team effectiveness
• Streamline processes and establish efficient workflows for the PML team
• Allocate tools, resources, and training, including assessing clinical data and diagnostic-related presentations
• Translate strategic objectives into actionable plans and drive goal execution
• Provide field-based market observations and insights to refine strategies
• Support team cohesion and business objectives
• Identify skills gaps and coordinate team training in precision medicine, diagnostics, and oncology practices
• Facilitate education and collaboration
• Prepare strategic reporting and communication
• Institutionalize success stories
• Analyze customer engagement
• Adapt to scientific and market advancements
• Communicate new opportunities to the Program Director
• Design impactful PowerPoint presentations for diverse audiences
• Use Excel for advanced data analysis, reporting, and visualization
• Support a productive, team-oriented environment with Amplity and client employees
• Support compliance with laws, regulations, Amplity policies, Code of Conduct, and client terms
• Represent the client at national and/or local conventions when applicable
• Perform other duties as assigned

Oncology Precision Medicine Strategy and Operations Specialist

Sales

• Engage customers through remote and face-to-face channels to promote brand messaging
• Develop and maintain relationships with targeted healthcare provider accounts
• Manage daily sales call activity through outbound telephone calls, virtual engagements, and face-to-face interactions
• Engage healthcare providers face to face when opportunities are identified
• Utilize digital resources and technology to connect with healthcare providers
• Conduct in-depth program discussions with assigned healthcare provider targets
• Profile and manage targeted healthcare provider lists
• Create and implement business plans to achieve territory and business goals
• Communicate with customers using selling, listening, and negotiation skills and approved messaging
• Maintain thorough knowledge of the disease state and program
• Adhere to approved pre-/post-launch direction
• Complete required data entry in client CRM systems
• Follow business rules for hand-offs to appropriate personnel
• Communicate project progress with the Sales Leader, team members, and client
• Prepare management reports as needed
• Comply with laws, regulations, client policies, code of conduct, and privacy/data guidelines
• Participate in virtual team meetings and training sessions
• Perform special projects and assignments as directed by program leadership
• Travel in the field up to 30%

Sales Representative

Manager

• Translate program requirements and Statements of Work into strategic initiatives and contractual deliverables
• Develop and maintain relationships with client stakeholders
• Partner with the Program Director and clients on sales strategies, territory coverage plans, and tactical initiatives
• Achieve team sales goals, performance metrics, quality standards, and contractual objectives
• Hire and select candidates for backfills and new positions
• Support HSRs with CRM, call and interaction activity reports, sales reports, and other technology requirements
• Ensure compliance with employment laws, HR policies, and personnel procedures
• Manage a team of Hybrid Sales Representatives and communicate team objectives
• Conduct cube rides and field rides; provide feedback using approved coaching and field coaching reports
• Coach and support HSRs on product discussions and selling skills
• Monitor productivity, workload, outputs, project progress, results, and timelines
• Create and deliver individual development plans and performance appraisals
• Develop and mentor team members through individual and team meetings
• Monitor policy compliance and collaborate with Compliance on issue resolution and disciplinary action
• Manage team conflict and employee relations with Human Resources as appropriate
• Maintain attendance documentation; approve time off, schedules, and expense reports

Clinical Liaison

• Establish and maintain scientific relationships with KOLs, investigators, study coordinators, and multidisciplinary healthcare teams across the Benelux region
• Communicate scientific information about neuromuscular diseases, clinical development programs, pipeline assets, and clinical trials
• Support Clinical Advisory Boards, Investigator Meetings, and scientific exchange activities
• Represent the organization at national and international congresses, scientific meetings, and educational events
• Collaborate with patient advocacy groups and support approved patient engagement initiatives
• Identify and assess potential investigators and clinical trial sites across the Netherlands and Belgium
• Develop and maintain networks of neuromuscular specialists, referral centers, and clinical research stakeholders
• Support site feasibility, study start-up, and investigator engagement strategies
• Provide scientific and operational support during site activation and initiation
• Partner with investigators and study teams to optimize patient identification and enrollment strategies
• Support referral pathways and collaboration among healthcare institutions and specialist centers
• Identify recruitment barriers and implement practical solutions
• Use disease-area expertise and site insights to maximize recruitment and patient retention
• Coordinate interactions among investigators, Clinical Development, Clinical Operations, Medical Affairs, CROs, and internal stakeholders
• Gather and communicate field insights to support study execution and strategic decision-making
• Provide timely updates following site engagements and investigator interactions
• Identify opportunities for scientific collaborations, publications, and Investigator-Initiated Studies
• Conduct activities in compliance with applicable laws, regulations, industry codes, and company policies
• Complete required compliance and training activities within defined timelines