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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities, particularly in Level One support, while maintaining compliance with Data Security and Personal Information protection policies. Excels in communication, problem-solving, and teamwork to effectively manage client interactions and escalations.
Highest-signal resume keywords
Level One Technical SupportData Security ComplianceProblem Analysis and SolvingCommunication SkillsTeamwork
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention to DetailPlanning and OrganizingSolid Judgment and Decision Making
Industry Keywords
Client OnboardingEnd-User EscalationsProcess ImprovementsHigh-Profile ClientsOptimization Plan Changes
About the role
Key responsibilities & impact- Provide comprehensive Level One technical support
- Assist with the Coach Call Queue
- Support Teams Chat
- Handle end-user escalations within the team
- Manage specialized orders
- Manage high-profile clients
- Provide after-hours call support when required
- Back up the Technical Support Team for wireless requests received by telephone daily from 8:00 a.m. to 8:00 p.m. EST
- Complete complex optimization plan changes for all carriers before the next billing cycle
- Implement, document, and support process improvements
- Maintain compliance with Data Security and Personal Information protection policies
- Participate in client onboarding
- Develop Level 2 skills for career growth
Requirements
What you’ll need- High school diploma
- Minimum requirement of 4 out of 5 for eligibility
- 6 months of employment (manager exceptions could apply)
- Maintaining average soft skill over the last 6 consecutive months
- Maintaining average error-free targets over the last 6 consecutive months
- No certifications or licenses required
- Attention to detail
- Communication skills, verbal and written
- Problem analysis and problem solving
- Planning and organizing
- Solid judgment and decision making
- Teamwork
- Must maintain awareness of company policies related to Data Security and protection of Personal Information
- Must report suspicious Data Security or Personal Information activity to management
Benefits
Comp & perks- Additional compensation may be offered at the company’s discretion, including a discretionary bonus or sales commission
- Learning and development of level 2 skills for growth