Amplix

Sales Development Rep

• Make outbound cold calls to prospects and schedule meetings for the sales team
• Qualify leads based on predetermined criteria and schedule sales discovery meetings
• Maintain accurate records of interactions, leads, and scheduled appointments in the CRM system
• Collaborate with the sales team to refine outreach strategies and share insights from prospect interactions
• Meet or exceed weekly/monthly calling volumes, appointment-setting targets, and KPIs
• Research prospective customers and identify outreach opportunities aligned with Amplix solutions
• Personalize outreach using market, industry, and customer information
• Build and maintain a pipeline of prospective customers through consistent follow-up and engagement
• Collaborate with sales and marketing teams to improve prospecting strategies
• Develop working knowledge of Amplix services and communicate value propositions to prospective customers
• Report to the SVP, Sales

Sales Development Representative

IT Support

• Provide comprehensive Level One technical support
• Assist with the Coach Call Queue
• Support Teams Chat
• Handle end-user escalations within the team
• Manage specialized orders
• Manage high-profile clients
• Provide after-hours call support when required
• Back up the Technical Support Team for wireless requests received by telephone daily from 8:00 a.m. to 8:00 p.m. EST
• Complete complex optimization plan changes for all carriers before the next billing cycle
• Implement, document, and support process improvements
• Maintain compliance with Data Security and Personal Information protection policies
• Participate in client onboarding
• Develop Level 2 skills for career growth

Sales Development Representative

Senior Technical Support Specialist