AMPLO

Customer Success Manager

• Own a book of mid-market agency accounts as the primary point of contact from post-onboarding handoff through renewal
• Drive adoption of the Amplo platform by understanding agency workflows and connecting them to relevant capabilities
• Own account renewals and identify and pursue expansion opportunities
• Monitor account health, surface risk early, and run plays to address risk before escalation
• Partner with Product, Engineering, Support, and Solutions to translate customer feedback into prioritized roadmap input
• Build and refine CX operations including success plans, QBR templates, health scoring, enablement materials, and automation