Collector

AMSURG

. Follow up on outstanding claims and appeals .

Posted 11/6/2026full-timeRemote • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare insurance receivables, including claim processing, billing activities, and compliance with industry regulations. Proficient in data analysis, communication, and maintaining confidentiality while meeting productivity standards.

Highest-signal resume keywords

Healthcare Insurance Receivables ExperienceCPT, ICD-9, And ASA Code KnowledgeStrong Mathematical And Analytical SkillsMicrosoft Office Suite ProficiencyClaim Processing And Billing Activities Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim ProcessingBilling ActivitiesData AnalysisCPT Code KnowledgeICD-9 Code KnowledgeASA Code KnowledgeInsurance Processing GuidelinesMathematical SkillsResearch SkillsDecision Making

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationProblem-Solving SkillsAbility To Work Independently

Tools & Technologies

Microsoft Office SuiteMS OfficeWordExcel

Industry Keywords

HealthcareInsuranceComplianceMedicareMedicaidCommercial Managed CareTWCC GuidelinesConfidentialityProductivity StandardsVendor Training

About the role

Key responsibilities & impact

Follow up on outstanding claims and appeals
Work escalation views
Review Vendor Clarification logs
Provide employee and vendor training
Act as a knowledge resource for team members
Work Claim Ack Rejections, Claim Edits, and Charge Corrections
Contact patients by phone for payment or payment arrangements
Print and re-file claims as needed
Work correspondence daily
Maintain continuing education, training, and industry career development
Meet or exceed productivity standards
Answer incoming calls from patients, insurance companies, and physician offices
Research and audit patient accounts for further payment or adjustments
Work KAM reports as assigned
Become proficient in the accounts receivable collector queue within 30–60 days of employment
Work 40–50 accounts daily with at least 90% accuracy and meet department productivity standards
Calculate billing units and reimbursement amounts
Maintain confidentiality and comply with company policies, procedures, ethics requirements, and mandatory training
Report suspected corporate compliance, policy, harassment, or prohibited-activity violations
Obtain policy clarification and consult Compliance, Human Resources, or Legal resources when necessary
Support AMSURG’s values of excellence, collaboration, ethical responsibility, and engagement

Requirements

What you’ll need

High School graduate or equivalent
3 to 5 years’ experience in a healthcare insurance receivables environment
Two - three years collection experience required
Working knowledge of CPT, ICD-9 and ASA codes
Strong mathematical, research, analysis, decision making and problem-solving skills
Strong data gathering and reporting skills
Working knowledge of medical terminology, insurance processing guidelines and laws
Advanced understanding of commercial, Medicare and Medicaid payers
Working knowledge of TWCC guidelines and laws, commercial managed care insurance, Medicare and Medicaid guidelines
Strong interpersonal, verbal and written communication skills
Ability to work independently with limited supervision
Advanced understanding of claim needs and billing activities, including billing edit evaluation/correction, claim transmission, rejections, and other claim functions
Knowledge of Microsoft Office Suite, MS Office, Word, and Excel
Ability to maintain strict confidentiality and adhere to company policies and procedures
Associate or bachelor’s degree in business administration or related field preferred

Benefits

Comp & perks

Health and welfare benefit options
Paid Time Off (minimum 20 days and up to 25 days per calendar year)
9 observed holidays
Paid family leave
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Healthcare FSA
Dependent Care FSA
Limited Healthcare FSA
Transportation and Parking FSAs
Health Savings Account (HSA)
Matching 401(K) plan
Recognition, training, and professional growth opportunities