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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resolving billing issues and effectively communicating with patients and attorneys while adhering to healthcare regulations and company policies. Proficient in medical insurance terminology and capable of managing multiple tasks in a fast-paced environment.
Highest-signal resume keywords
Medical Insurance TerminologyEffective Oral CommunicationEffective Written CommunicationCustomer Service PoliciesPayor Rules and Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsTeam-OrientedAbility to Prioritize TasksAbility to Learn QuicklyPleasant Demeanor
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareBilling ProblemsRevenue CycleCall Center ExperienceClient Information
About the role
Key responsibilities & impact- Serve as the primary contact for patients and attorneys regarding billing problems and questions
- Handle incoming calls from patients, attorneys, insurance companies, and others
- Resolve billing problems and answer questions
- Listen effectively and communicate revenue cycle outcomes or processes to callers
- Understand and apply payor and state rules and regulations and client information
- Adhere to company policies and procedures
- Perform other duties as assigned
Requirements
What you’ll need- High School diploma or general education degree (GED) required
- 1 year of related healthcare and/or call center experience preferred
- Equivalent combination of education and experience accepted
- Ability to learn quickly and meet department production and quality goals
- Familiarity with and proficiency in Customer Service department policies and procedures
- Knowledge of medical insurance terminology
- Ability to handle and prioritize multiple tasks
- Effective oral and written communication skills
- Reliable, team-oriented, pleasant, with excellent interpersonal skills
- Ability to understand payor and state rules and regulations and client information
Benefits
Comp & perks- Paid Time Off (minimum 20 days and up to 25 days per calendar year)
- 9 observed holidays
- Paid family leave
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Healthcare FSA
- Dependent Care FSA
- Limited Healthcare FSA
- Transportation and Parking FSAs
- Health Savings Account (HSA)
- Matching 401(k) plan
- Training and professional growth opportunities
- Recognition and employee benefits
- Flexible work arrangement: remote