FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling billing inquiries and resolving issues while adhering to healthcare regulations and company policies. Proficient in effective communication and customer service within a healthcare or call center environment.
Highest-signal resume keywords
Medical Insurance TerminologyHealthcare Billing Problem ResolutionEffective Oral Communication SkillsCustomer Service Policies and ProceduresUnderstanding Payor and State Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing Problem ResolutionKnowledge of Medical Insurance TerminologyUnderstanding Payor RulesUnderstanding State RegulationsAbility to Meet Production Goals
Soft Skills
Effective CommunicationAbility to Prioritize TasksListening SkillsAbility to Learn Quickly
Certifications & Qualifications
High School DiplomaGeneral Education Degree (GED)
Industry Keywords
HealthcareCall Center ExperienceRevenue Cycle ManagementCustomer ServiceClient Information
About the role
Key responsibilities & impact- Serve as the primary contact for patients and attorneys regarding billing problems and questions
- Handle incoming calls from patients, attorneys, insurance companies, and others
- Resolve billing problems and answer questions
- Listen effectively and communicate revenue cycle outcomes or processes to callers
- Understand payor and state rules and regulations and client information
- Adhere to company policies and procedures
- Perform other duties as assigned
Requirements
What you’ll need- High School diploma or general education degree (GED) required
- 1 year of related healthcare and/or call center experience preferred
- Equivalent combination of education and experience accepted
- Ability to learn quickly and meet department production and quality goals
- Familiarity and proficiency with Customer Service department policies and procedures
- Knowledge of medical insurance terminology
- Ability to handle and prioritize multiple tasks
- Effective oral and written communication skills
- Ability to understand payor and state rules and regulations and client information
- Ability to perform each essential responsibility satisfactorily
Benefits
Comp & perks- Paid Time Off
- 9 observed holidays
- Paid family leave
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Healthcare FSA
- Dependent Care FSA
- Limited Healthcare FSA
- Transportation and Parking FSAs
- Health Savings Accounts (HSAs)
- Matching 401(k) Plan
- Training and professional growth opportunities
- Health and welfare benefit options
- Reasonable disability accommodations during the application and interview process