Customer Services Representative, Billing

AMSURG

. Serve as the primary contact for patients and attorneys regarding billing problems and questions .

Posted 10/21/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling billing inquiries and resolving issues while adhering to healthcare regulations and company policies. Proficient in effective communication and customer service within a healthcare or call center environment.

Highest-signal resume keywords

Medical Insurance TerminologyCustomer Service PoliciesEffective Oral CommunicationUnderstanding Payor RegulationsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Problem ResolutionHealthcare KnowledgeRegulatory ComplianceMulti-tasking AbilityQuality Goal Achievement

Soft Skills

Effective ListeningWritten CommunicationPrioritization SkillsAdaptabilityInterpersonal Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Revenue Cycle ManagementPatient InteractionInsurance CompaniesHealthcare RegulationsClient Information

About the role

Key responsibilities & impact

Serve as the primary contact for patients and attorneys regarding billing problems and questions
Handle incoming calls from patients, attorneys, insurance companies, and others
Resolve billing-related problems and answer questions
Listen effectively and communicate revenue cycle outcomes or processes to callers
Understand and apply payor and state rules and regulations and client information
Adhere to company policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or general education degree (GED) required
1 year of related healthcare and/or call center experience preferred
Equivalent combination of education and experience accepted
Ability to learn quickly and meet department production and quality goals
Familiarity and proficiency with Customer Service department policies and procedures
Knowledge of medical insurance terminology
Ability to handle and prioritize multiple tasks
Effective oral and written communication skills
Ability to understand payor and state rules and regulations and client information
Must perform each essential responsibility satisfactorily

Benefits

Comp & perks

Paid Time Off
9 observed holidays
Paid family leave
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Healthcare FSA
Dependent Care FSA
Limited Healthcare FSA
Transportation and parking FSAs
Health Savings Account (HSA)
Matching 401(k) plan
Training and professional growth opportunities
Recognition opportunities
Flexible benefits coverage options for employees and families