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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling billing inquiries and resolving issues while adhering to healthcare regulations and company policies. Proficient in medical insurance terminology and effective communication with patients and attorneys.
Highest-signal resume keywords
Medical Insurance TerminologyHealthcare Billing ExperienceEffective Oral CommunicationInterpersonal SkillsCustomer Service Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing Problem ResolutionRevenue Cycle ManagementCall HandlingTask PrioritizationRegulatory Compliance
Soft Skills
Effective ListeningTeam-OrientedPleasant DemeanorQuick LearnerWritten Communication
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Payor RulesState RegulationsHealthcare ExperienceCall Center ExperienceCustomer Service
About the role
Key responsibilities & impact- Serve as the primary contact for patients and attorneys regarding billing problems and questions
- Handle incoming calls from patients, attorneys, insurance companies, and others
- Resolve billing problems and answer questions
- Listen effectively and communicate revenue cycle outcomes or processes to callers
- Understand payor and state rules and regulations and client information
- Adhere to company policies and procedures
- Perform other duties as assigned
Requirements
What you’ll need- High School diploma or general education degree (GED) required
- 1 year of related healthcare and/or call center experience preferred
- Equivalent combination of education and experience accepted
- Ability to learn quickly and meet department production and quality goals
- Familiarity and proficiency with Customer Service department policies and procedures
- Knowledge of medical insurance terminology
- Ability to handle and prioritize multiple tasks
- Effective oral and written communication skills
- Reliable, team-oriented, pleasant with excellent interpersonal skills
- Ability to understand payor and state rules and regulations and client information
Benefits
Comp & perks- Health and welfare benefit options
- Paid Time Off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Healthcare FSA
- Dependent Care FSA
- Limited Healthcare FSA
- Transportation and Parking FSAs
- Health Savings Accounts (HSAs)
- Matching 401(K) plan
- 9 observed holidays
- Paid family leave
- 20–25 days of PTO per calendar year
- Training and professional growth opportunities
- Recognition opportunities