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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in NextGen Practice Management implementation and training, with a strong understanding of revenue cycle workflows in ambulatory surgery centers. Capable of conducting effective training sessions and troubleshooting configuration issues while adhering to regulatory requirements.
Highest-signal resume keywords
NextGen Practice Management ExperienceRevenue Cycle Workflow UnderstandingPractice Management Training ExperienceElectronic Data Interchange (EDI) ExperienceRegulatory Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NextGen Practice Management Version 5.8System ConfigurationProject ManagementWorkflow AssessmentTraining DevelopmentSystem TestingTroubleshootingCPT CodingICD10 CodingBilling Office Management
Soft Skills
CommunicationCollaborationProblem-SolvingTime ManagementAdaptability
Tools & Technologies
AMSURG PlatformBackground Business ProcessorTraining Materials DevelopmentUser Documentation
Industry Keywords
Ambulatory Surgery CenterHealthcare EnvironmentInformation Security PoliciesPayer RelationsVendor Management
About the role
Key responsibilities & impact- Lead end-to-end implementation of the NextGen Practice Management system and ancillary systems for assigned sites
- Gather requirements, assess workflows, plan projects, implement systems, train users, provide go-live support and transfer projects to end-user support
- Implement onboarding and offboarding for ambulatory surgery centers and anesthesia entities
- Document project findings and provide clear, concise written recommendations
- Perform system builds and create user documentation
- Balance multiple projects and responsibilities while maintaining AMSURG platform standards
- Collaborate with Revenue Cycle teams and Business Operations Managers to configure NextGen for project needs
- Deploy repeatable implementation processes and support revenue cycle management, including ERA processes
- Coordinate phased training for post- or complementary EPM go-live features and ancillary products
- Conduct Practice Management training for internal AMSURG users
- Review, update, maintain and use NextGen training materials
- Assist Service Desk and User Satisfaction personnel with Tier 2 NextGen support issues
- Assess configurations and develop customized modifications for centers, CBOs and anesthesia entities
- Participate as a subject matter expert in implementation integrations, perform system testing and troubleshoot interface issues
- Assist EDI Specialists with payer and claim-related issues
- Assess complex ASC workflows and optimize NextGen and related vendor product configurations
- Facilitate meetings, demonstrations and training with center staff
- Conduct performance reviews for existing centers and practices to identify efficiency improvements
- Collaborate with vendors for issue resolution
- Evaluate and revise configurations for upgrades and regulatory requirements
- Create and update training materials, guides and curricula
- Monitor the Background Business Processor
- Travel for site assessments and onsite go-live support
- Communicate issues and solution options to AMSURG and Operations teams
- Adhere to company policies and Information Security Policies
Requirements
What you’ll need- Bachelor’s degree from an accredited college or university or the equivalent of four (4) years of professional experience in an appropriate healthcare environment
- At least two (2) years of direct use experience with NextGen Practice Management version 5.8 and higher
- Thorough understanding of revenue cycle workflows in ambulatory surgery center and/or medical practice
- Two (2) years of Practice Management Training experience within medical practices or surgery centers preferred, or equivalent experience as a Project Lead or Core Team member on EPM installs with configuration and table maintenance responsibilities
- Electronic Data Interchange (EDI) experience is a plus
- Billing Office management experience or firm understanding of Billing, Current Procedural Terminology (CPT) and ICD10 coding preferred
- Knowledge of regulatory requirements for 5010 and ICD10 highly desirable
- Ability to travel approximately 30-50%
- Ability to conduct training in small and large groups in onsite and remote settings
- Ability to troubleshoot NextGen configuration, specification and interface issues
- Ability to work with vendors and payers
- Ability to adhere to company policies and Information Security Policies
- Regular and reliable attendance required
Benefits
Comp & perks- Paid Time Off
- 9 observed holidays
- Paid family leave
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Healthcare FSA
- Dependent Care FSA
- Limited Healthcare FSA
- Transportation and Parking FSAs
- Health Savings Account (HSA)
- Matching 401(K) Plan
- Training and professional growth opportunities
- Recognition and employment opportunities for professional growth
- Remote-first work arrangement
- Professional development through training opportunities