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AMW

Technical Support Specialist

AMW

. Answer client questions and support requests by email, chat and phone .

Posted 9/24/2026full-timeWest Hollywood • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client support for software users, with strong troubleshooting abilities and clear communication skills. Proficient in creating and maintaining help articles to assist clients effectively.

Highest-signal resume keywords
Client SupportTroubleshootingClear WritingSoftware User ExperienceProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
PatienceCommunication
Industry Keywords
Help ArticlesClient QuestionsSupport RequestsEmail SupportChat SupportPhone Support

About the role

Key responsibilities & impact
  • Answer client questions and support requests by email, chat and phone
  • Reproduce problems, write clear reports for engineering, and follow through until they are fixed
  • Help new clients get set up and get their team started
  • Keep help articles current as products change

Requirements

What you’ll need
  • Experience supporting software users
  • Patience, clear writing and a knack for troubleshooting
  • Comfort learning products in depth