Account Management Director

Amynta Group

. Serve as the main point of contact for key customers and build long-term relationships .

Posted 11/2/2026full-timeRemote • Maryland • United StatesLead💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer relationship management, with a strong focus on the automotive title industry. Capable of analyzing data to drive strategic decisions and enhance customer satisfaction while leading and developing high-performing teams.

Highest-signal resume keywords

Account ManagementCustomer Relationship ManagementAutomotive Title Industry KnowledgeCRM Software ProficiencyProject Planning Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisContract NegotiationSales Metrics ReportingUpselling and Cross-SellingAccount Performance MonitoringCustomer Satisfaction StrategiesRegulatory ComplianceProblem ResolutionTraining and DevelopmentPerformance Improvement

Soft Skills

Exceptional CommunicationNegotiation SkillsInterpersonal SkillsOrganizational SkillsProactive Approach

Tools & Technologies

Microsoft OfficeCRM SoftwareMainframe SystemsCloud-Based Systems

Industry Keywords

Automotive Title IndustryCustomer ServiceAccount PlansClient OnboardingPartner Engagement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the main point of contact for key customers and build long-term relationships
Understand client needs, challenges, and objectives and provide tailored solutions
Meet with clients to discuss account status, address concerns, and identify growth opportunities
Present products, programs, processes, and support opportunities to clients
Resolve issues, document customer interactions, and escalate unresolved matters
Develop and implement account management strategies and detailed account plans
Identify upselling and cross-selling opportunities
Assist with designing, building, and implementing new products and updates, including production growth
Ensure customer satisfaction and facilitate communication between clients and internal teams
Coordinate with operations, legal, and compliance teams on title processing
Monitor client account performance and service quality
Represent the customer voice and communicate industry and customer changes to process owners
Manage contract negotiation and renewal with large customers
Work with legal to ensure agreements comply with company policies and regulations
Analyze contract performance and implement improvements
Prepare and present account performance reports covering sales metrics, satisfaction, and revenue growth
Analyze customer data and feedback to identify trends, risks, and opportunities
Provide recommendations to senior management and Amynta leadership
Gather information, analyze, and recommend new business proposals
Support the Account Management team with divisions, performance metrics, production goals, and partner engagement
Build and lead a successful team, including hiring, firing, training, testing, and development
Collaborate with sales, marketing, and product development teams
Liaise between clients and internal teams to exceed client expectations
Train and support internal teams on client-specific needs and account management practices
Facilitate new partner recruitment and onboarding
Coordinate cross-functional teams for sales and customer requests
Manage employee product training programs and project management for new product launches
Develop and deliver partner and agent training, including assessments and customized training
Lead onboarding for new large customers
Conduct client training and provide resources
Update clients on industry trends, regulatory changes, and company updates

Requirements

What you’ll need

Bachelor’s degree in business, Marketing, or a related field or equivalent experience
10+ years of experience in account management or customer relationship management
Experience in the automotive title industry a plus
Ability to travel 25% as needed
Proven track record of managing key customer accounts and delivering excellent customer service
Strong understanding of the automotive title industry, including regulations and best practices preferred
Exceptional communication, negotiation, and interpersonal skills
Ability to analyze data, identify trends, and make informed decisions
Ability to resolve complex issues and problems and present resolutions to higher-level staff only as needed
Proficiency in CRM software and other account management tools
Expert knowledge of Microsoft Office (Required)
Experience with mainframe or cloud-based systems (Required)
Strong organizational skills and ability to manage multiple accounts simultaneously
Expert ability to work under demanding time constraints and production goals
Expert project planning skills, including organizing, prioritizing, and controlling responsibilities to meet deadlines amid overlapping and conflicting priorities
Proactive and results-oriented approach; ability to work independently and as part of a team
Ability to prepare and effectively present information to management, customers, clients, and employees
Ability to provide leadership, mentoring, and coaching to subordinate team members
Expert knowledge of employee development, talent assessment, competency-based development, motivation, and reward
Ability to recruit, hire, coach, train, develop, retain, and redirect others as needed

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) participation
Paid time off
Holiday pay
Discretionary yearly bonus potential
Remote work arrangement