Bilingual Automotive Warranty Adjuster

Amynta Group

. Appraise and estimate loss and damage associated with automobile body claims and other applicable claim types .

Posted 9/17/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in appraising and estimating automobile body claims, with a strong focus on client service and effective communication. Proficient in negotiating repair costs and ensuring compliance with warranty terms while maintaining productivity objectives.

Highest-signal resume keywords

Automotive Body Repair ExperienceBilingual - English and FrenchNegotiation SkillsClient Service CommitmentIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appraisal and EstimationClaim VerificationRepair Procedure SelectionTotal Loss Claims ReviewTechnical Instruction Interpretation

Soft Skills

Interpersonal SkillsRelationship BuildingCommunication SkillsProblem-Solving Skills

Tools & Technologies

Audatex Estimating SystemMitchell Estimating SystemMS WordMS ExcelMS Outlook

Certifications & Qualifications

Auto Body Technician CertificateEstimator Certification

Industry Keywords

Automobile Body ClaimsWarranty ContractsRepair FacilitiesParts PricingLabour Pricing

About the role

Key responsibilities & impact

Appraise and estimate loss and damage associated with automobile body claims and other applicable claim types
Verify claim terms and coverage, determine claim validity, and select appropriate repair procedures and price points
Review warranty contracts, previous notes, and previous claims to determine coverage
Contact repair facilities to assess failures, repair procedures, and part and labour pricing
Determine whether to request an independent inspection
Determine preferred repair methods based on pricing and remaining warranty
Negotiate labour and parts prices
Authorize repairs in accordance with warranty contract terms and coverage
Review total loss claims and confirm eligibility where applicable
Assist dealers with unsettled claims by consulting service personnel and/or customers
Provide timely and effective communication of decisions to claimants and/or the team
Meet departmental productivity objectives, including average handle time, first response time, service levels, and adherence to service guidelines
Deliver best-in-class customer service
Participate in coaching and team development sessions and provide input and feedback to the claims team

Requirements

What you’ll need

Minimum of 5 years of automotive body repair experience is preferred
Bilingual, fluent in English and French is a must
Auto Body Technician Certificate or Estimator is preferred but not mandatory
Strong knowledge of the mechanical operation and body structure of various automobiles and light duty trucks
Strong commitment to client service and continuous improvement
Strong interpersonal and relationship building skills
Intermediate computer skills including MS Word, Excel and Outlook
Experience with Audatex or Mitchel estimating system is an asset
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions
Excellent communication and negotiation skills

Benefits

Comp & perks

Equal Employment Opportunity policy
Reasonable accommodation throughout the recruitment process for applicants with disabilities
Additional support and adjustments to recruitment processes, procedures, methods of conveying information, or physical environment where required